• Manage and develop relationships with a portfolio of key commercial accounts.
• Act as the primary point of contact for customers, ensuring an exceptional level of service and support.
• Build and maintain strong relationships with key stakeholders and decision-makers within customer organisations.
• Coordinate customer requirements with operational and service teams to ensure efficient service delivery.
• Manage customer enquiries, service requests and account-related matters in a timely and professional manner.
• Monitor account activity and ensure contractual obligations and service agreements are fulfilled.
• Maintain accurate customer records, service histories and account documentation within company systems.
• Utilise customer portals and internal systems to manage work orders, service requests and account information.
• Coordinate planned servicing, maintenance schedules and project requirements with internal departments.
• Proactively identify opportunities for upselling and cross-selling additional services where appropriate.
• Conduct regular account reviews to assess customer satisfaction, service performance and future requirements.
• Support contract renewals and assist in securing long-term customer retention.
• Prepare reports on account performance, customer activity and service delivery metrics.
• Resolve customer concerns efficiently, working closely with operational teams to achieve positive outcomes.
• Collaborate with the Commercial and Business Development teams to identify growth opportunities within existing accounts.
• Support tender submissions, framework agreements and customer account documentation where required.
• Attend customer meetings, site visits, exhibitions and industry events as required.
• Represent RA Dalton professionally and positively at all times.

The duties outlined above are not intended to be exhaustive and may change as business requirements evolve.

Essential Requirements & Skills:

• At least 5 years experience within a Key Account Management, Account Management, Customer Relationship Management or Commercial Support role.
• Excellent communication and interpersonal skills with the ability to build strong professional relationships.
• Strong customer service focus and commitment to delivering exceptional customer experiences.
• Proven ability to manage multiple customer accounts and priorities effectively.
• Excellent organisational and time management skills.
• Strong commercial awareness and understanding of customer needs.
• Experience maintaining accurate customer records, documentation and account information.
• Competent in Microsoft Office applications including Outlook, Word and Excel.
• Ability to work independently and collaboratively within a team environment.
• Strong problem-solving and conflict-resolution skills.
• Professional, proactive and customer-focused approach.
• Ability to maintain confidentiality and professionalism at all times.

Desirable

• Previous experience within the water, wastewater, drainage, utilities or environmental services sectors.
• Experience using CRM systems, client portals or account management software.
• Knowledge of service scheduling, maintenance coordination or operational service delivery.
• Experience supporting contract management and renewal processes.
• Understanding of tender submissions, framework agreements and commercial documentation.
• Experience managing national or multi-site customer accounts.
• Familiarity with compliance requirements within service-led industries.

How To Apply

Are you a customer-focused professional with a passion for building strong client relationships and delivering exceptional service? Join RA Dalton as our Key Account Manager and play a vital role in supporting customer satisfaction, retention and business growth across the UK.

Please submit your CV and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this position.

Send your application to: recruitment@radalton.co.uk

RA Dalton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: This job description is intended to convey information essential to understanding the scope of the Key Account Manager position and is not intended to be an exhaustive list of responsibilities or duties. The company reserves the right to modify the job description as required.