Hidden Creative
Key Account Manager
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Location: Manchester City Center, UK (Hybrid)
Employment Type: Full-time
Compensation: OTE £66,000
About Hidden Creative
Hidden Creative are pioneers of immersive communication in the industrial metaverse.
We help leading engineering companies to adopt and scale the use of immersive communication in their sales and marketing through immersive virtual-twin experiences and high end video.
We call this Immersive Engineering Communication.
We exist to push the boundaries of the way visionary ideas are communicated.
What we need
A Key Account Manager that creates and nurtures client relationships, leading to high value growth for Hidden Creative and valuable return on investment for our clients.
Working primarily with the most senior people in Hidden Creative in sales, strategy and delivery, this role is a bridge between deep understanding of our Client’s needs, how we shape our services and products for them, and their loyalty based on the value of what we deliver for them.
Key responsibilities
- An advocate and educator for Immersive Engineering Communication and what it can deliver to our client’s organisations
- The maintenance and growth of our client base and client value - forecasting and reporting performance for the Board
- Ensuring briefs and client requirements are communicated precisely to set our delivery teams up for success, involving them to help problem solve for smooth delivery.
- Expertly guide clients through any project challenges, also ensuring we maintain positive and proactive communication and manage expectations during delivery.
- Feed insight back into sales, strategy and delivery - providing themes, challenges and trends that we can weave into our offer.
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Working with current, recent and lapsed client relationships and their wider organisations
- Develop and grow the value of existing client relationships
- Widen reach in existing client organisations, creating overall account growth (in number of clients & revenue)
- Reignite relationships from our recent past, proven with new briefs
- Create relationships in organisations where we have historic credentials but don’t currently work - building our portfolio.
Expected Behaviors
- A genuine interest in a client’s organisation, their challenges and our role in solving them
- Instinctive in business relationship - you know the difference between client small talk and genuinely valuable discussion.
- Make the sale because the proposal is the right thing, at the right time - not just pushing it through.
- Thrives on growing business - enjoys finding the opportunity as much as delivering successful results (and understands the relationship between the two.)
- An integrator - never creates ‘them and us’ with the client and team. Translates needs from both sides to ensure clarity and understanding.
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Success
Work to maintenance, growth and stretch targets, taking responsibility for our commercial performance within these key client areas, with incentives based on delivery.
The success of this role is also measured in the signals of strong relationships; repeat or growing contracts, referrals, advocacy for our work, budgets fit for brief, healthier negotiation and inbound briefs.
KPIs
- Account and revenue growth
- Client retention
- Repeat business
- New project conversion
- Lapsed client reactivation
- Stakeholder breadth within key accounts
- Team feedback
- Client satisfaction (CSAT)
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