Radnor Hills
Key Account Manager - Convenience
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Key Account Manager – Convenience
At Radnor Hills Mineral Water Company, we’re proud to be one of the UK’s leading independent soft drinks and bottled water businesses. From household favourites to exciting new products, our brands are enjoyed by consumers across the country.
We’re looking for an ambitious, energetic and commercially minded Key Account Manager to join our team and take ownership of the Convenience route to market.
This is a fantastic opportunity for someone who knows the convenience channel inside out, understands what makes independent retailers and convenience operators tick, and has the drive to turn strong customer relationships into sustainable commercial growth. You’ll be responsible for developing strategic customer relationships, identifying new opportunities and delivering profitable sales growth across a diverse and exciting customer base.
You’ll have a strong understanding of the convenience landscape — from retailer needs and consumer purchasing behaviour to emerging market opportunities — and use these insights to drive commercial growth and deliver results.
From independent convenience and symbol groups through to wholesalers, distributors and other key channel partners, you’ll build relationships at all levels and ensure Radnor Hills is a partner of choice.
What you’ll be doing
- Own and develop a portfolio of key convenience customers, delivering against ambitious sales, distribution and profitability targets.
- Build strong, long-term relationships with key decision-makers and commercial contacts.
- Develop and implement customer-specific account plans that deliver sustainable growth.
- Identify opportunities to increase distribution, ranging, visibility and promotional execution across the convenience channel.
- Negotiate commercial agreements and ensure excellent execution against agreed plans.
- Work closely with wholesalers, distributors, symbol groups and independent retail partners.
- Use customer, category and market data to identify opportunities and inform your commercial strategy.
- Keep a close eye on competitor activity, market trends and changing consumer behaviours.
- Work collaboratively with Marketing, Category, Finance and Logistics to deliver an outstanding customer experience.
- Represent Radnor Hills at customer meetings, industry events and relevant trade shows.
- Develop new business opportunities and continually look for ways to expand our presence within the convenience channel.
- Ensure accurate forecasting, reporting and CRM management.
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About You
We’re looking for an experienced, commercially driven Key Account Manager with a strong understanding of the UK Convenience and Wholesale channels, a proven track record of delivering profitable growth and a genuine passion for winning new business.
You’ll be a confident relationship builder, commercially astute and highly organised, with the ability to operate strategically while still getting into the detail. You’ll bring energy, curiosity and a winning mentality, with the entrepreneurial mindset to identify opportunities, build new relationships and turn them into long-term partnerships.
You’ll ideally have:
- At least 3 years’ commercial management experience within the Convenience or Wholesale channel.
- A proven track record of winning and onboarding new customers, with strong pipeline management and the drive to proactively identify and convert new business opportunities.
- Strong negotiation and Joint Business Planning experience, with the ability to develop commercially compelling plans that deliver mutual customer and business growth.
- Excellent commercial and financial numeracy, with in-depth P&L knowledge and experience in commercial modelling, analysis and building financially robust proposals.
- The ability to confidently interpret Sales, Category and Market data, transforming insight into compelling customer propositions, recommendations and commercial opportunities.
- A strong understanding of the UK food and drink retail landscape, ideally with experience within FMCG manufacturing.
- A strong understanding of the Account Manager/Buyer relationship, with the ability to build and sustain trusted, long-term relationships at all levels.
- Exceptional communication, negotiation and presentation skills, both written and verbal, with the ability to adapt your approach and influence a diverse range of audiences.
- A natural ability to build relationships quickly, establish credibility and develop strong partnerships with customers.
- Strong self-organisation and time-management skills, with a proven ability to prioritise competing business and customer objectives and consistently deliver work on time.
- A growth mindset and collaborative approach, with the ability to work effectively cross-functionally with P&I, Category, Marketing, Finance and Supply Chain.
- An entrepreneurial approach, with the confidence and initiative to challenge the status quo, identify opportunities and build sustainable new relationships.
- A genuine winning mentality, resilience and determination to deliver results in a fast-paced and competitive market.
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Above all, we’re looking for someone who knows the Convenience channel, understands the commercial levers that drive growth and has the ambition, energy and relationship-building skills to make a real impact at Radnor Hills.
Why Radnor Hills?
This isn’t just another Key Account Manager role.
You’ll be joining an ambitious, entrepreneurial business where you can make a genuine difference. We’re big enough to have some fantastic brands, customers and opportunities, but agile enough to move quickly and give our people the freedom to make things happen.
You’ll have the opportunity to shape our Convenience strategy, develop important customer relationships and play a key part in the next stage of Radnor Hills’ growth.
If you’re commercially driven, customer obsessed and ready to make your mark in convenience, we’d love to hear from you.
Ready to make an impact?
If you’re looking for your next challenge and want to join a growing business with great brands, ambitious people and plenty of opportunity we look forward to receiving your application.
Please confirm your salary expectations for this role upon applying.
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