ISQ Recruitment Ltd
Key Account Manager - Fleet & Rental
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Location: Surrey
Salary: Up to £47,000 basic
OTE / Earnings: £80,000+ with uncapped bonus potential
Job Type: Full-Time
Benefits: Employee Ownership Trust after 12 months, annual EOT bonus, company pension, on-site gym, free fitness classes, free parking, shuttle service, and company events
ISQ Recruitment is recruiting for an ambitious Customer Relationship Manager to join a growing business within the vehicle fleet and rental sector.
Based in Surrey, you will take commercial ownership of a portfolio of customers across the South East and West Midlands, building strong relationships with Fleet Managers and key decision-makers while identifying opportunities to increase revenue, expand services, and strengthen long-term account value.
With a basic salary of up to £47,000 and an uncapped bonus structure offering realistic earning potential of £80,000+, this role is aimed at somebody who wants more than simply maintaining existing accounts.
We are looking for someone with genuine drive: commercially hungry, naturally proactive, and motivated by developing relationships, winning additional business, and becoming one of the strongest performers in the team.
You do not need to arrive knowing everything. The business is open to somebody who can be coached and developed, but you must bring the personality, ambition, and determination to push yourself, learn quickly, and strive to perform at the highest level.
The Role
As Customer Relationship Manager, you will manage customers from initial onboarding through to long-term account development.
A key part of the role is understanding the pressures faced by Fleet Managers. Vehicle availability, downtime, cost control, utilisation, service levels, and keeping drivers and operations moving all matter.
You will need to understand those challenges, ask the right questions, and position solutions that genuinely improve the customer's fleet operation.
Rather than simply reacting to requests, you will look ahead, identify gaps, and spot opportunities to introduce additional products or services relevant to the customer's operation.
That could include expanding vehicle requirements, identifying alternative fleet or rental solutions, improving utilisation, or introducing complementary services that create additional value for the customer while delivering profitable growth for the business.
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Key Responsibilities
- Take commercial ownership of a portfolio of customer accounts across the South East and West Midlands.
- Build credible relationships with Fleet Managers, operational contacts, and senior decision-makers.
- Understand each customer's fleet operation, vehicle requirements, pressures, and future plans.
- Manage the successful onboarding and implementation of new customers.
- Develop structured account plans focused on retention, revenue, and profitable growth.
- Proactively identify upselling and cross-selling opportunities within existing accounts.
- Recognise opportunities for additional fleet, rental, and industry-relevant services that could benefit the customer.
- Ask commercially intelligent questions rather than waiting for opportunities to be presented.
- Develop tailored solutions based on individual customer requirements.
- Maintain an active pipeline of opportunities across your account portfolio.
- Prepare and present compelling commercial proposals.
- Negotiate agreements while maintaining appropriate margin and long-term account value.
- Analyse fleet utilisation, customer activity, and account performance.
- Identify opportunities to minimise unnecessary vehicle off-hires and improve fleet efficiency.
- Conduct regular account reviews and strategic customer meetings.
- Maintain accurate customer information, forecasts, and commercial activity within CRM systems.
- Work closely with operational, finance, and support teams to ensure customer commitments can be delivered.
- Act quickly on account risks, service issues, and commercial opportunities.
- Deliver against agreed revenue, margin, retention, and growth targets.
The Person We're Looking For
This role needs someone with energy, commercial instinct, and a genuine desire to succeed.
You may already be an established Key Account Manager within fleet, rental, or automotive, or you could be someone with strong commercial account management experience who has the raw ability and personality to develop quickly within the sector.
Most Importantly, We Are Looking For Someone Who
- Is driven by results and wants to grow their earnings and performance.
- Naturally looks for opportunities rather than waiting for instructions.
- Understands, or can quickly learn, the commercial pressures faced by Fleet Managers.
- Can recognise where additional products or services may improve a customer's operation.
- Enjoys developing existing customers and turning strong relationships into commercial growth.
- Is confident speaking with stakeholders from operational level through to senior decision-makers.
- Is comfortable challenging customers constructively and asking the right commercial questions.
- Has the resilience to deal with objections, setbacks, and competitive situations.
- Wants to learn, improve, and develop rather than believing they already know everything.
- Responds well to coaching and can turn feedback into improved performance.
- Has the ambition to become a top performer rather than simply hitting the minimum expectation.
- Takes personal ownership of results and follows opportunities through to completion.
- Can balance strong customer relationships with sound commercial judgement.
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Previous experience within vehicle rental, account management, fleet management, automotive, commercial vehicles, leasing, mobility, or a related B2B environment would be highly advantageous.
Candidates from other commercially driven account management backgrounds may also be considered where they can demonstrate the right combination of relationship-building ability, hunger, commercial awareness, and willingness to learn the fleet sector.
Salary & Earning Potential
- Up to £47,000 basic salary
- Uncapped bonus with £80,000+ realistic earning potential
- Employee Ownership Trust eligibility after 12 months
- Annual EOT bonus
- Company pension
- On-site gym
- Free fitness classes
- Free on-site parking
- Shuttle service
- Company events
- Regional ownership of customers across the South East and West Midlands
- Strong scope for professional and commercial development
Apply
If you are commercially ambitious, understand what makes a strong customer relationship, and want a role where your results can have a direct impact on your earnings and progression, we would like to hear from you.
To apply, please click apply or send your CV to jobs@isqrecruitment.co.uk. For more information, please contact ISQ Recruitment on 01603 369 500.
ISQ Recruitment Ltd is acting as an employment agency in relation to this vacancy.
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