Zalaris
Key Account Manager in UK & Ireland
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Senior Key Account Manager – Strategic Accounts
Reference No: 3311
About Zalaris
Elevate Your Career with Zalaris.
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions. We’re big enough for you to grow and be part of an international environment but small enough for you to be visible and truly influence outcomes.
We foster open communication, and short decision-making paths that encourage creative and innovative thinking. Zalaris’ culture is rooted in Nordic working principles, prioritising team spirit, aiming high, and ensuring everyone matters. We build a diverse, inclusive, and authentic workplace where uniqueness and individuality thrive.
Role Summary
Senior Key Account Manager (Strategic Accounts) responsible for:
- Managing and driving relationships with key clients
- Leading sales budget attainment and maximising opportunities for revenue growth
- Ensuring direct sales targets are achieved through existing client expansion and development
- Overseeing total Zalaris deliveries, customer satisfaction, and account development for strategic UK clients
Key Responsibilities
Sales and Commercial Accountability
- Own the customer Profit & Loss (P&L) and be commercially accountable
- Develop and execute key account management plans
- Build and maintain long-term customer relationships
- Secure and measure customer satisfaction
- Manage sales opportunities (upsell, cross-sell, renewals, new areas)
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Client Delivery & Retention
- Ensure seamless and customer-centric delivery of solutions
- Bridge the gap between key clients and internal teams
- Resolve escalations, complaints, and issues to maintain trust
- Monitor and forecast customer account metrics
- Deeply understand client needs, objectives, and requirements
Strategic Initiatives
- Expand relationships by proposing customised solutions
- Drive innovation and ongoing customer improvement
- Align with client expectations in terms of goals, execution, and results
- Act as a 3rd-line escalation for service/contract issues
- Lead Tactical (Management) and internal client account meetings
Sales Support & Transitions
- Collaborate with bid-teams in new sales
- Ensure smooth contract handover between sales and operations
What You’ll Achieve (Year One)
In your first year, success will hinge on:
- Strengthening client relationships
- Driving measurable revenue growth
- Improving account profitability
- Enhancing client satisfaction across your portfolio
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How We Measure Success
Performance will be evaluated through a balanced scorecard, covering:
- Revenue growth
- Profitability
- Service performance
- Customer satisfaction
Your Skills & Experience
Job Title: Senior Key Account Manager – Strategic Accounts Location: United Kingdom or Ireland (Hybrid) Reports To: EVP
Account Growth & Commercial Ownership
- Manage and grow a portfolio of strategic UK clients
- Identify upselling, cross-selling, and service expansion opportunities
- Own account plans, sales pipelines, forecasting, and renewals
Client Leadership & Governance
- Cultivate strong relationships with senior C-level stakeholders
- Lead quarterly business reviews, service reviews, and executive discussions
- Serve as the primary escalation point for critical client issues
Delivery & Performance
- Partner with delivery teams to meet service levels and targets
- Drive continuous improvement and initiatives for service optimisation
- Oversee change requests from start to delivery execution
Financial Accountability
- Own account profitability, including margins and cost efficiency
- Work closely with finance and delivery teams for sustainable growth
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