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🚀 About the Role
ZOE is entering an exciting phase of growth, and we’re looking for a dedicated Key Account Manager to help shape and scale our retail channel, while also supporting with other key commercial partnerships. This is a highly operational, high-impact role for someone who can turn commercial opportunities into clear plans, fast action, and strong retail execution. You’ll own the day-to-day commercial and operational management of our retail accounts, making sure launches are set up well, trading performance is actively managed, and retailer and partner requirements are coordinated across the business from opportunity through setup, launch, trading, and growth.
👥 About the Team
You’ll join the Supply Chain team within ZOE’s wider Operations organisation, reporting to the Associate Ops Director. The team makes sure ZOE’s physical products can be launched, supplied, and scaled reliably. You’ll work closely with Commercial, Finance, Legal, Marketing, Growth, Product, Quality, Customer Operations, Creative, suppliers, warehouses and logistics providers. The team is distributed across the UK, EU, and US, working remotely and cross-functionally with a strong focus on reliable execution, clear ownership, and fast problem-solving.
🎯 What You’ll Be Doing
- Own retailer onboarding, launch planning, and critical path management from account setup through to live trading.
- Coordinate retailer setup requirements, including product information, pricing, pack details, barcodes, imagery, product copy, specs, delivery requirements, promotional setup, and portal inputs.
- Manage day-to-day retail account relationships, ensuring retailer questions, risks, blockers, decisions, and follow-up actions are handled quickly and clearly.
- Track trading performance across sales, rate of sale, availability, stock, promotional performance, placement, distribution, complaints and retailer reporting, turning results into clear actions and recommendations.
- Partner closely with Commercial and Marketing on promotions, retailer moments, in-store execution, and account growth opportunities.
- Lead future retailer negotiations, owning preparation of clear commercial inputs, trading-term considerations, operational requirements, and follow-up actions.
- Support forecasting, order tracking, stock visibility, and service-risk management across current accounts and future retail expansion.
- Support selected key commercial partnerships alongside retail account ownership, including partner follow-ups, performance tracking, and issue resolution.
- Build repeatable account management processes, templates, and playbooks that help ZOE scale into additional retailers and channels.
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🧠 What You’ll Bring
- Retail account management experience: You have managed retail, key account, commercial operations, or retail operations activity, ideally within FMCG/CPG, grocery, health and wellness, food, supplements, or consumer products.
- UK retail environment knowledge: You understand the UK retail landscape, ideally across grocery, high street, or consumer health and wellness channels.
- Launch and execution discipline: You are confident managing critical paths, retailer systems, portal administration, product setup, trading terms, promotional calendars, and cross-functional launch readiness.
- Commercial and operational fluency: You understand forecasting inputs, order and stock tracking, trading performance reporting, availability, rate of sale, promotions, and the operational realities that shape commercial decisions.
- Strong stakeholder management: You can coordinate internal teams, external partners, and retailer requirements with clear communication, strong follow-through, and practical issue resolution.
- Data-led account growth mindset: You can use performance data to identify risks, opportunities, and next actions across sales, stock, placement, replenishment, pricing, and promotions.
- Strong negotiation skills: You are confident leading retailer negotiations, balancing commercial ambition with practical operational requirements, and securing outcomes that support sustainable account growth.
- Builder mentality: You are comfortable working in a fast-moving, evolving environment and enjoy creating scalable ways of working for future retailers, partnerships, and channels.
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✨ Our Hiring Journey
We value your time. While the exact steps and timeline can vary slightly depending on the role, seniority, and team, we’ve designed a streamlined 4-step blueprint to get us from "Hello" to "Welcome to the team" as efficiently as possible:
👋 Intro Chat with the Talent Team: A high-energy alignment check to learn about you and share our vision.
🧠 Hiring Manager Interview: A tactical conversation focused on your craft, experience, and aspirations.
🔄 The Remote Loop: 2 to 4 focused interviews assessing your technical expertise, behavioural approach, and collaboration style.
🎉 Offer & Welcome: Finalising the details and getting you ready to hit the ground running!
Once we connect, we pride ourselves on moving fast. Our average hiring process takes between 20 to 30 days, depending on the complexity of the role.
We love momentum, but we’re always happy to adjust the timeline to match your schedule and personal preference.
🚀 Ready to thrive? Apply Now
If you are genuinely excited about ZOE's mission and this opportunity, please don't hesitate to apply—even if you don't meet every single requirement listed. We fundamentally value potential and commitment above all else.
ZOE is an equal opportunity employer. If you require any reasonable accommodations during the interview process, just let us know—we are here to support you.
Not the perfect match? Join ZOE's Talent Community!
If this role isn't the exact right fit, or the timing isn't right, don't let the journey end here. Drop your resume here. When a role opens up that matches your unique superpowers, you'll be the first person we reach out to.
📸 Stay Curious. Follow the Journey.
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