XOXO SODA
Key Account Manager - London
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KEY ACCOUNT MANAGER – LONDON
Are you the kind of person who can walk into a café, clock the fridge layout and already be thinking: “XOXO belongs here”? Do you thrive on building real relationships and bringing bold brands to life in the real world? Well, look no further.
We're looking for a standout Key Account Manager to drive visibility, volume and vibrant partnerships across London. If you're obsessed with growing challenger brands, building standout customer relationships and bringing a category to life, we want to hear from you.
WHAT YOU'LL BE DOING 🎯
Territory Account Management
- Own and grow a portfolio of key independent accounts and regional chains across London (based in London)
- Drive volume and visibility via promotional sell-in, merchandising and trade activation
- Build strong, long-term relationships with cafés, bars, convenience stores and lifestyle retailers
- Lead sell-in conversations with cafés, bars, convenience stores and lifestyle retailers
Execution & Sales Performance
- Deliver against monthly volume, distribution and menu listing targets
- Own CRM and reporting across your accounts
- Monitor trade compliance and in-store promotional performance
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Field Intelligence & Feedback
- Share market, shopper and competitor insights to help guide commercial strategy
- Feed into product innovation and channel-specific execution plans
Collaboration & Development
- Work closely with the Head of OOH for coaching, performance tracking and support
- Partner with Wholesale NAM to ensure smooth handovers and volume uplifts
WHO YOU ARE 🔍
- Previous experience working with independent cafés, bars or lifestyle retailers
- Strong understanding of London's café, hospitality and lifestyle-led retail landscape
- A confident communicator, commercially astute and naturally self-led
- Proven success in sales, account management or customer success
- Comfortable working in a fast-paced, high-growth environment
- Passion for culture-led, disruptive brands
STRUCTURE OF ROLE
Customers: Key independent cafés, café groups, bars and lifestyle-led retailers across London
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PURPOSE OF ROLE 👀
Your job is to drive volume and visibility across London through exceptional account management, new business development and trade execution. 💥 The KAM is the face of XOXO Soda for local accounts, delivering standout customer experiences that turn first-time stockists into long-term partners.
MEASURES OF SUCCESS
🏆 New account wins across the region
📍 Distribution, menu listings and multisite targets
📈 Repeat order rate and uplift in volume
✅ Effective trade promotion and compliance
🤝 Strong customer relationships and retention
WHY JOIN US? 🥤
🚀 Be part of a fast-growing brand shaking up the drinks industry
💰 Competitive salary
🧑🤝🧑 Join a fun, ambitious and high-energy team that's obsessed with what we do
💡 Make a real impact across one of our most important growth markets
🌴 25 days holiday plus bank holidays
🥤 Free XOXO sodas in the office!
No Recruiters Please.
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Jessica, London
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