Sulzer
Key Account Manager - Municipal Water
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Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About the role
We’re looking for a high-impact Key Account Manager to take ownership of one of our most significant long-term utility partnerships – a major regional water provider serving millions of customers across the North West of England.
This is a commercially critical role where you will own the account strategy end-to-end—driving growth across capital projects (pump packages and related equipment) and aftermarket services, while shaping the future of a well-established, high-value relationship.
Your main responsibilities:
- Own the P&L and growth strategy for a utility account, with clear accountability for revenue and margin performance
- Drive the narrative with the customer—positioning us as a trusted, strategic partner across both capital investment and lifecycle services
- Lead and coordinate a multi-disciplinary account team, ensuring alignment across sales, service, engineering, and delivery
- Build and deepen senior stakeholder relationships, influencing decision-making at operational and strategic levels
- Develop and execute a long-term account development plan, aligned to the customer’s AMP cycles and investment priorities
- Provide accurate forecasting, pipeline management, and reporting
- Act as the voice of the customer internally, ensuring continuous improvement and delivery excellence
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What We’re Looking For
Whilst this is a remote role, we have a preference for candidates based in the North West of England. Regular customer visits and face-to-face engagement are essential to building relationships, providing effective support, and maintaining a strong presence across the region.
- Proven experience in a Key Account Management or Strategic Account role within engineering, industrial, or utilities environments
- Strong commercial acumen with experience owning revenue targets and driving growth
- Background in pumps, rotating equipment, or fluid handling systems is highly desirable. Alternatively, direct experience working closely with a UK-based water utility provider is a strong advantage
- Demonstrated ability to build and manage high-value, long-term customer relationships
- Experience leading or influencing cross-functional teams without direct line management
- Confident communicator, capable of engaging at both technical and executive levels
- Strategic mindset with the ability to translate customer needs into tangible commercial outcomes
What we offer you
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- A fully remote home-based role with travel across regions.
- A competitive basic salary
- Annual personal bonus scheme based on company and personal performance
- Private Medical Insurance
- 33 days annual leave.
- Defined pension contributions.
- Access to Medicash helping you cover everyday health costs like dental, optical, and physiotherapy plus a range of wellbeing perks.
- Confidential support via Employee Assistance Programmes.
- Access to discounts on shopping, entertainment, lifestyle plus opportunity to apply for Costco membership.
- Discounted personal car leasing for you, your family, and friends.
- Long Service Awards celebrating your commitment.
- Continuous learning opportunities through Sulzer Learning Pathways.
- As a Silver Award holder of the MoD Defence Employer Recognition Scheme, we welcome and support veterans, reservists, and Cadet Adult Volunteers with policies for training, camps, and deployment, plus a growing internal military network.
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Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK, and the USA.
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