Role: Key Account Manager (North American Market)

Location: Old Trafford, Manchester

Hours: 1pm – 10pm (Monday – Thursday) 1pm-6pm (Friday)

Salary: £40,000 base (£60,000 OTE)

About the Role

The Key Account Management team are responsible for the day-to-day management of our largest, most prestigious accounts, made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients’ ongoing marketing needs.

Our Key Account Manager epitomizes the concept of a ‘people person’ – experts in relationship management, rapport building over the phone and specializing in developing long-term relationships with decision makers. Active listeners, they engage clients to understand their business plans and marketing needs and present innovative solutions. Ultimately, they strive to be a true extension of their client’s business. Their clients can be relied on for referrals and clients personally vouch for them and recognize their expertise and knowledge. Commercially astute, they know their numbers and can demonstrate value through metrics and data. By running their desk like their own business, they spot opportunities and can act on their own initiative, at pace, to deliver world-class results for their clients and PHMG.

Strategic Objectives and Responsibilities

• Developing strong stakeholder relationships with particular focus on added value
• Comprehensive knowledge and understanding of the base value health and how it can be used as a tool to forecast and reduce churn. Ability to mitigate this risk, using internal relationships with Creative, Client Technology Solutions, Credit and Client Support
• Maintaining an excellent understanding of telephony technology and how these are used in conjunction with PHMG products and services
• Strategizing client contact using a variety of platforms – including online meetings and presentations
• Supporting clients to take advantage of their entitlements and diversify to maximize our service value proposition
• Assisting in managing tentative clients by working closely with the Key Accounts Head of Client Support
• Managing and retaining own ‘served notice’ clients
• Delivering additional revenue in line with targets, having a specific focus on strategic pipeline planning
• Managing large multisite locations with complex setups and arrangements
• Sharing knowledge of best practice within the wider team and mentoring new starters
• Being a role model, always demonstrating a positive and professional attitude
• Maintaining an excellent understanding of the ‘new client journey model’ and how to continuously segment the live base (i.e., average revenue per user)