bp
Key Account Manager Retail & Ecommerce - Castrol
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Job Family Group:
Sales Group
Job Description:
This is a role within the Castrol organisation and the successful candidate will become part of the Castrol ring-fence. If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership.
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!
About the role
As a Key Account Manager Retail & Ecommerce, you will be responsible for managing a portfolio of strategic customers and delivering sustainable business growth across the Retail & E-commerce channel. You will develop and execute account plans, strengthen customer relationships, and see opportunities that create value for both customers and the business.
Working closely with internal and external stakeholders, you will help drive commercial performance, support business planning activities, and ensure customers receive a high-quality experience across all markets and channels.
What you will do
- Develop and implement annual Key Account Plans aligned with business objectives and customer priorities.
- Build and maintain strong relationships with strategic Retail & E-commerce customers.
- Identify and pursue new business opportunities to support commercial growth.
- Lead and support customer negotiations, tender processes, and commercial discussions.
- Monitor account performance and use insights to influence business decisions and optimize results.
- Contribute to sales forecasting and business planning activities, including demand planning and performance reviews.
- Collaborate with cross-functional teams to deliver customer commitments and business objectives.
- Ensure compliance with company standards relating to safety, ethics, quality, and customer management.
- Use digital tools and customer relationship management systems to manage account performance and strengthen customer engagement.
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What you'll bring
- Experience in customer, account, or channel management within a commercial environment.
- Proven ability to manage customer relationships and deliver business results.
- Experience working across multiple teams and stakeholders to achieve shared goals.
- Strong communication, influencing, and relationship-building skills.
- Experience supporting commercial programmes, customer initiatives, or business development activities.
- Ability to analyse information, see opportunities, and make informed business recommendations.
Education
Bachelor's degree or equivalent experience in a relevant field or equivalent practical experience.
Preferred Skills
- Account Strategy and Planning.
- Customer Relationship Management.
- Customer and Channel Management.
- Contract Management and Commercial Negotiation.
- Customer Value and Profitability Analysis.
- Experience using CRM and business intelligence tools such as Salesforce, Power BI, Tableau, or similar platforms.
Why join us?
At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Travel Requirement:
Up to 10% travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is fully remote
Skills:
Account strategy and business planning, Business Acumen, Channel marketing activation, customer and competitor understanding, Customer Profitability, Customer promise execution, Customer Segmentation, Customer Value Proposition, Digital Fluency, Internal alignment, Leading through ambiguity, Listening, Managing strategic partnerships, market, Marketing strategy and programmes, Negotiating value, Negotiation planning and preparation, Offer and product knowledge, Partner relationship management, Proposition development, Prospecting and pipeline management, Sales forecasting/demand planning, Sector.
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
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