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Key Account Manager & Support - Business Admin Apprenticeship
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About the Role
A great opportunity has arisen within a leading engineering supplier. As an apprentice key account manager you will learn the complete sales process. You'll then be ready to pick up the phone and build your own customer base. Actively selling products business to business. Full training and support is provided, along with a sales bonus.
Wage
- £16,640 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates [opens in new tab](http://Minimum wage rates)
- Monthly, Quarterly and annual Bonus scheme.
- Option to join callout rota if desired.
- Service award payments and recognition
Training Course
Business administrator (level 3)
Hours
- Monday - Friday, 8.30am - 5.00pm or 9.00am - 5.30pm (to be confirmed).
- 40 hours a week
Start Date
Tuesday 11 August 2026
Duration
1 year 2 months
Positions Available
1
What You'll Do at Work
- Processing of orders into XAL whether received via Telephone, email or other
- Answering and dealing with incoming telephone calls in a professional and timely manner
- Customer Account Relationship building – i.e. Customer visits management, whether on or off site, where needed. Proactive calls to customers. Regular business reviews to understand customer needs and wants
- Liaising with colleagues and using other tools (i.e. Proclarity) to help identify leads and other possibilities to gain further engagement with customers
- Always trying to sell options from stock first before sourcing from other companies/competitors. Taking ownership of goods placed on “Back to Back” orders to ensure swift and agreed delivery to customer
- Upselling and value adding of products that complement customer demands
- Actively looking for new leads/business and either seeing to completion or sharing with B.D.M. (Business Development Manager) or other colleagues as demands need
- Updating and review of Rod End bearing interchange
- Worldpay payment request processing when needed
- Providing copy invoices and other services where requested from customers when needed
- Credit and returns forms processing and submission to management for sign off when needed
- Processing and management of own customer quotes to completion with a defined outcome status
- Actively participate in any company promotions
- ABC CRM maintenance
- To work to & fully support all company corporate values & procedures
- To observe & obey all laws & regulations in the workplace, including, but not exclusively Health & Safety at Work Act etc.
- Attending branch meetings & supplier training sessions as required
- As required carry out proactive cold calls to customers
- Ensure all paperwork & administration is completed in a timely & accurate manner
- Ensure company compliance is ISO9001:2015 requirements or other quality standards in the use by the company
- Any other reasonable task required, as the company grows & develops
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Where You'll Work
Crackley Way, Peartree Lane
Dudley
DY2 0UW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider: JUNIPER TRAINING LIMITED
Training Course: Business administrator (level 3)
Understanding apprenticeship levels [opens in new tab](http://Understanding apprenticeship levels)
What You'll Learn
Course contents:
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training Schedule
Business Administrator Level 3 Apprenticeship Standard
- A dedicated Juniper Training skills coach who will conduct face to face onsite visits and also online workshops
- Functional Skills in maths and English, if necessary
Essential Qualifications
- GCSE in: maths & English (grade 4)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Creative
- Initiative
- Patience
Since 1977, business has grown from strength to strength. Niche position in the market place. Fantastic relationships with suppliers and customers but most importantly our loyal and dedicated workforce.
https://www.godiva-bearings.co.uk/ [opens in new tab]
Company Benefits
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Birthday leave
Your earnings can increase over time with an apprenticeship. Find out about potential future pay [opens in new tab](http://potential future pay).
Full time role withtin the business
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Paul Nightingale
paul.nightingale@junipertraining.co.uk
07395789959
The reference code for this apprenticeship is VAC2000042957.
Closes in 25 days (Monday 10 August 2026 at 11:59pm)
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