Essential Pharma
Key Account Manager - UK South
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About the Company
Essential Pharma is a global pharmaceutical company working to make a difference for patients in niche populations. Everything at Essential Pharma is driven by the fact that every patient matters. We are focused on developing and delivering medicines for patients in small, underserved, or rare disease populations. Our team of 100+ people has an entrepreneurial spirit, challenging convention and working creatively to deliver results. Our headquarters are in Surrey, UK, and we have offices in Malta, France, Spain, and Switzerland. We are an international business, with a growing product portfolio that reaches patients in approximately 70 countries. We cover multiple therapy areas with a particular focus on rare disease, CNS, ophthalmology, and gastroenterology. Our first development-stage asset is an anti-GD2 antibody for the treatment of high-risk neuroblastoma. We have a proven track record of acquiring, investing in, and commercialising treatments.
About the Role
You will promote our assigned product portfolio to healthcare professionals within the UK, with a focus on hospital accounts, KOLs, and complex decision-making units. The ideal candidate is a passionate, self-motivated, and team player who is committed to the success of our patients.
Territory: UK South
Responsibilities
Product Promotion
- Promote the product portfolio to healthcare professionals, emphasizing clinical benefits and real-world evidence, within the approved license.
- Build and manage relationships with key opinion leaders (KOLs), conduct targeted visits, and deliver impactful, MLR-approved presentations.
- Analyze market trends, competitors, and customer feedback to refine sales strategies and achieve or exceed targets.
Territory & Account Management
- Manage your dedicated country territory, with a focus on major hospitals, specialist networks, and key referral centers.
- Maintain current key account plans, and refresh targeting, segmentation, and stakeholder/KOL mapping each cycle.
- Build long-term partnerships with healthcare professionals, ensuring they have the support needed to optimize patient outcomes.
- Undertake joint field days with MSLs for top accounts, as appropriate.
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Market & Technical Expertise
- Maintain deep knowledge of the therapy area, competitor activities, and evolving treatment protocols.
- Provide product training and ongoing education to HCPs, ensuring safe and effective use.
Veeva CRM, Reporting & Compliance
- Complete pre-call and post-call notes in Veeva CRM to the minimum standard, syncing daily and recording facts, not opinions, within the approved license.
- Keep account and contact data accurate, book future appointments in Veeva, and record Time Off Territory in My Schedule as soon as it is confirmed.
- Capture and maintain current customer consent using approved methods before any digital or email engagement, and never record identifiable patient or special category data in free text.
- Recognize and report any adverse event or product complaint in line with the EPG pharmacovigilance SOP; CRM notes and approved emails are never the reporting route.
- Work within the applicable code of practice and local market rules at all times, keeping mandatory training, SOP acknowledgements, and spend, meetings, and hospitality within policy and approved budget.
- Ensure all promotional activities comply with local regulations, company policies, and ethical standards, raising concerns early with your manager or Compliance when unsure.
- Maintain GxP compliance regulations to ensure that the applicable standards and regulations are adhered at all times. This includes following standard operating procedures and approved written documentation.
What Will You Bring
Qualifications
- We take a flexible approach to formal qualifications and focus on individuals who can demonstrate strong existing relationships, deep therapy area knowledge, and a proven track record of commercial impact in specialty or rare disease markets.
- Driving license
Experience
- Proven track record in pharmaceutical sales in rare diseases, specialty care, or hospital-based products.
- Strong existing relationships with HCPs and hospital stakeholders in the relevant country.
- Solid understanding of the local healthcare system, hospital decision-making processes, and reimbursement pathways.
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Competencies
- Sales Driven: A goal-oriented professional with a passion for sales and customer engagement.
- Relationship Focused: Ability to build and sustain relationships with healthcare professionals and multidisciplinary teams.
- Technical Knowledge: Strong understanding of pharmaceutical products, clinical studies, and patient outcomes.
- Customer Experience: Owns the end-to-end customer and account experience, leveraging multichannel marketing and sales resources to secure portfolio adoption.
- Problem-Solving: Ability to anticipate challenges and develop solutions in a fast-paced environment.
- Teamwork: Provides real-time insights to the cross-functional team to secure relevance and timely deployment of key initiatives.
- Values Alignment: Embodies our principles: Responsible, Collaborative, Trustworthy, Dynamic.
- Growth Mindset: Prepares for and commits to self-development, and stays open to feedback and coaching from peers, line manager, and other team members.
What We Offer
- Competitive salary
- Sales Incentive Plan
- Car Allowance
- Healthcare
- Pension – you contribute 5% and we offer 5%
- Life Insurance – lump sum (tax free) death benefit of 4 x basic salary
- Enhanced family leave
- Enhanced sick pay
- 25 days annual leave
What to Expect
At Essential Pharma, every colleague matters: we want every member of the team to thrive and grow during their time with us. Right from the interview stage, we encourage candidates to ask us questions, voice opinions, and be curious. This is a dynamic, fast-paced working environment. We expect individuals to be responsible and accountable, while understanding the importance of collaborating with colleagues to fuel success. We pride ourselves on our inclusive culture, based on the belief that everyone brings unique strengths and perspectives. We have an unwavering dedication to employee growth and development.
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