Greenzone Facilities Management Limited
Key Account Manager
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Join Our Team as a Key Account Manager!
We are looking for a Key Account Manager to manage a portfolio of customer accounts, ensuring strong service delivery, high customer satisfaction, and growth in revenue and margin.
This is a hands-on role working in a fast-moving service environment. The successful candidate will manage day-to-day customer relationships, support service delivery, carry out site visits and audits, and identify opportunities to improve service and grow existing accounts.
This role would suit someone with experience in account management, customer management or operations within industries such as waste management, facilities management, logistics, utilities, or other service-led environments.
We specialise in bespoke recycling and waste management solutions. We're dedicated to partnering with suppliers who share our values and align with our customers' needs. Our approach focuses on enhancing Corporate Social Responsibilities, maximising recycling efforts, and delivering significant cost savings.
We foster an inclusive environment where every employee feels welcomed and valued. We promote equality of opportunity, embracing a diverse range of talent and perspectives to drive innovation and excellence. We fully embrace new ideas and challenge old practices to find the very best solutions for our customers, suppliers, and people.
Role Overview
This role owns the commercial performance of a defined portfolio of customer accounts (c.£2–3m revenue). The Key Account Manager is accountable for retaining revenue, protecting and improving margin, and driving growth within existing customers.
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While service delivery is a critical part of the role, this is not a coordination or support position. The successful candidate will take full ownership of account performance — balancing customer needs with commercial outcomes.
Core Responsibilities
Commercial Ownership
- Own revenue retention and growth across assigned accounts
- Protect and improve account margin through pricing discipline and cost awareness
- Lead pricing reviews, renewals, and commercial negotiations
- Identify and address margin leakage and inefficiencies
Account Leadership & Service Control
- Act as the senior point of contact for customers
- Ensure services are delivered in line with contract and expectations
- Coordinate internal teams (operations, supply chain, customer service) to deliver outcomes
- Resolve issues quickly, with a focus on long-term account stability
Growth & Value Creation
- Identify and deliver opportunities to grow revenue within existing accounts
- Proactively improve customer outcomes (e.g. service efficiency, recycling rates, cost optimisation)
- Lead account reviews and build clear account plans
- Drive customer engagement beyond day-to-day service
Operational & Compliance Oversight
- Conduct site visits, audits, and performance reviews
- Ensure customers remain compliant with environmental and regulatory requirements
- Maintain accurate CRM records, reporting, and account plans
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Key Accountabilities
- Revenue retention across portfolio
- Net revenue growth within existing accounts
- Margin performance (at renewal and in-life)
- Customer satisfaction and account stability
- Delivery of account plans and improvement initiatives
Skills & Behaviours
- Strong commercial awareness and confidence in managing pricing and margin
- Ability to balance customer relationships with business outcomes
- Structured, organised, and able to manage multiple accounts
- Proactive mindset — identifies and drives improvements, not just reacts
- Comfortable operating in a fast-paced, service-led environment
- Resilient and able to handle challenging customer situations
Experience Required
Essential:
- Experience managing customer accounts in a service-led environment
- Evidence of owning or influencing revenue, retention, or margin
- Experience dealing directly with customers and resolving complex issues
- Ability to manage workload independently
Desirable:
- Waste management, facilities management, logistics, utilities, or similar
- Experience with pricing, renewals, or commercial negotiations
- Experience improving account performance (growth, efficiency, or value creation)
This role suits someone who:
- Takes ownership of outcomes, not just activity
- Is comfortable being accountable for revenue and margin
- Can manage relationships while making commercially sound decisions
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