Key Accounts Apprentice

JAMES WALKER MOORFLEX LIMITED

Bingley (BD16 2BS)

Closes in 8 days (Friday 23 October 2026 at 11:59pm)

Posted on 13 October 2026

Summary

To provide a leading level of Customer Service for the business.

Wage £15,600 to £24,784.50, depending on your age

National Minimum Wage

Minimum wage rates (opens in new tab)

Year 1 £10.38 p/h

Year 2 £11.77 p/h

Training course Business administrator (level 3)

Hours Monday - Friday, 08:30 - 17:00. 15 min morning break & 1 hour for lunch (Internal flexible hours on Friday to be discussed). 37 hours 30 minutes a week

Start date Monday 26 October 2026

Duration 1 year 3 months

Positions available 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To process daily shipments through our ERP system and ship / invoice goods
• Create returns / replacements through the ERP system
• Log and pick up customer complaints through MyCase and ensuring complaints are acknowledged / completed within a timely manner
• To liaise with manufacturing teams to progress orders on customers behalf
• Assist and Lead various weekly update calls with Customers
• Cover incoming business calls coming into the Site
• Prepare all export documentation / certification relevant to shipments
• General admin duties i.e. word / excel / outlook
• To support & assist Quality department with documentation and general admin when required
• Encourage good customer relationships throughout the team
• To become multifunctional within the Customer Service team in order to provide cover / or assistance where necessary
• Any other duties within the Customer Service team

Where you'll work

John Escritt Road

Bingley BD16 2BS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider CRAVEN COLLEGE

Training course Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.