LBS Builders Merchants
Key Accounts Manager
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Location: Head Office, Ammanford (Remote role covering East Wales)
We’re looking for an ambitious and customer-focused Key Accounts Manager to take ownership of a portfolio of key accounts, drive growth, and build long-lasting partnerships. This is an exciting opportunity to play a central role in strengthening our relationships with regional and national contractors, delivering best-in-class service while meeting sales and margin targets.
What You’ll Do:
- Develop and maintain strong relationships with key account customers across the region.
- Manage a portfolio of existing high-value accounts while identifying and securing new business opportunities.
- Deliver sales growth in line with company targets and objectives.
- Negotiate pricing, supply agreements, and contract terms within company guidelines.
- Work closely with branch teams and internal departments to ensure excellent customer service and fulfilment.
- Prepare and deliver customer presentations, proposals, and business reviews.
- Monitor market trends, competitor activity, and customer requirements within the construction and merchant sector.
- Resolve customer issues promptly and professionally to maintain long-term relationships.
- Maintain accurate account records, sales forecasts, and pipeline reporting using CRM systems.
- Collaborate with suppliers and product specialists to maximise opportunities across all product categories.
- Ensure compliance with company policies, credit control procedures, and health & safety standards.
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Experience of dealing with regional and national contractors at a senior level, including negotiation of framework / supply chain agreements.
What We’re Looking For:
- Proven experience in account management, sales, or business development.
- Strong commercial awareness with the ability to identify opportunities.
- Excellent communication, negotiation, and relationship-building skills.
- Customer-first mindset with a passion for delivering outstanding service.
- Ability to work independently and strategically, while also being a strong team player.
- Knowledge of contracting and construction markets is desirable.
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What we offer:
- Some of the benefits of working for us include a Company Car/Car Allowance, Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.
Hours of work: An average of 38.75 hours per week, Monday to Friday between 7.30am - 4.30pm.
Salary: Depending on Experience
Interested?
Join us and be part of a forward-thinking team where your skills, drive, and ideas will make a real impact. If you’re ready to take ownership of key accounts and grow with us, we’d love to hear from you. Apply today.
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