Trip.com Group
Key Accounts Manager, Car Rental
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About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travelers worldwide pursue the perfect trip with exceptional travel products and services.
We have six Customer Service Centres for Trip.com, established in Japan, Korea, the UK, Thailand, Malaysia, and the Philippines, providing 24/7 customer service in 35 different languages.
We have more than 30,000 employees scattered across 50 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspires to deliver the perfect trip at the best price for every traveler.
In This Role, You Will
- Strategic Account Planning – Develop and execute long-term account strategies for global car rental partners, driving GMV, market share, profitability, and sustainable growth. Identify expansion opportunities across markets, products, and distribution channels.
- Executive Relationship Management – Build and maintain trusted relationships with C-suite and senior executives, acting as the primary strategic contact and escalation point while aligning partnership roadmaps with mutual business objectives.
- Commercial Negotiation & Partnership Growth – Lead commercial negotiations, contract renewals, and business reviews to secure competitive commercial terms, improve product competitiveness, expand geographic coverage, and maximize long-term partner value.
- Partner Performance & Competitiveness – Monitor and optimize partner performance across key commercial KPIs, including revenue, conversion, availability, pricing competitiveness, content quality, and customer experience. Leverage data insights to identify growth opportunities and drive continuous improvement.
- Cross-Functional Collaboration & Product Enablement – Collaborate with Product, Marketing, Operations, Finance, and Technology teams to deliver tailored commercial solutions, improve API integrations, optimize pricing and merchandising, launch strategic campaigns, and enhance the end-to-end customer experience.
- Market Intelligence & Strategic Reporting – Analyze market trends, competitor activities, and account performance to identify new business opportunities, provide actionable recommendations, and present strategic insights to senior leadership and key partners.
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What You'll Need to Succeed
- Bachelor’s degree in Business, Supply Chain, Management, or related field
- 7-10+ years of experience in Key Account Management or Strategic Partnerships role within a top Car Rental firm, OTA, Mobility, or related industries
- Strong business knowledge of the car rental industry
- Data-driven with strong analytical skills, able to translate data insights into informed business decisions
- Strong negotiation and communication skills, with the ability to build and maintain relationships at all levels
- Strong strategic thinking, creativity, and the ability to drive and manage change
- Proactive with a strong sense of ownership
- Professional presentation skills
- Experience working with API integrations
- Willingness to travel up to 30% of the time
- Fluent in English, proficiency in one or more EU languages is preferred
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Why Trip.com Group
As a world-leading company in the travel industry, we provide a platform for our talent to unleash their power, make a global impact, and achieve a successful career. As an international team, we're dedicated to creating a space where open communication and mutual respect are encouraged. At Trip.com Group, we are here to support you in and out of the workplace, enabling you to explore and embrace more possibilities and pursue a dream life.
What’s More?
- A fast-growing environment that offers strong potential for career growth and encourages bold ideas.
- We focus on cutting-edge technology to provide some of the best platforms and resources for you to do your best work.
- We encourage internal talent movement and provide global opportunities across functions, business units, or regions for you to accelerate your career advancement.
- Thrive in a talented, supportive team with genuine, rigorous, and focused individuals who can inspire you from day one.
- Enjoy flexible working arrangements and various engagements outside of work that make your life at Trip.com Group fulfilling.
Click the link to learn more about “What Makes Trip.com Group a Leading Global Travel Service Provider?”
Click the link to learn more about “This Is a Trip Where Both Your Career and Life Can Flourish!”
Find out more job opportunities at https://careers.trip.com.
Have a good trip, and see you soon!
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