Total Plumbing
Key Accounts Manager
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Location: Head Office, Ammanford (Remote role covering East Wales)
We’re looking for an ambitious and customer-focused Key Accounts Manager to take ownership of a portfolio of key accounts, drive growth, and build long-lasting partnerships. This is an exciting opportunity to play a central role in strengthening our relationships with regional and national contractors, delivering best-in-class service while meeting sales and margin targets.
What You’ll Do
- Develop and maintain strong relationships with key account customers across the region.
- Manage a portfolio of existing high-value accounts while identifying and securing new business opportunities.
- Deliver sales growth in line with company targets and objectives.
- Negotiate pricing, supply agreements, and contract terms within company guidelines.
- Work closely with branch teams and internal departments to ensure excellent customer service and fulfilment.
- Prepare and deliver customer presentations, proposals, and business reviews.
- Monitor market trends, competitor activity, and customer requirements within the construction and merchant sector.
- Resolve customer issues promptly and professionally to maintain long-term relationships.
- Maintain accurate account records, sales forecasts, and pipeline reporting using CRM systems.
- Collaborate with suppliers and product specialists to maximise opportunities across all product categories.
- Ensure compliance with company policies, credit control procedures, and health & safety standards.
- Experience of dealing with regional and national contractors at a senior level, including negotiation of framework / supply chain agreements.
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What We’re Looking For
- Proven experience in account management, sales, or business development.
- Strong commercial awareness with the ability to identify opportunities.
- Excellent communication, negotiation, and relationship-building skills.
- Customer-first mindset with a passion for delivering outstanding service.
- Ability to work independently and strategically, while also being a strong team player.
- Knowledge of contracting and construction markets is desirable.
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What We Offer
Some of the benefits of working for us include a Company Car/Car Allowance, Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.
Hours of work: An average of 38.75 hours per week, Monday to Friday between 7.30am – 4.30pm.
Salary: Depending on Experience
Interested?
Join us and be part of a forward-thinking team where your skills, drive, and ideas will make a real impact. If you’re ready to take ownership of key accounts and grow with us, we’d love to hear from you apply today.
Key Accounts Manager
Ammanford, Carmarthenshire, United Kingdom
SA18 3FE
Depending on Experience
Permanent - Full-time
Posted today
Closing date: 13/10/2026
Job reference: ZR1669880AmmKAM
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