Vertiv
Key Strategic Account Lead
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Job Description
The Key Strategic Account Quality Leader
The Key Strategic Account Quality Leader is responsible for managing and strengthening relationships with the company's most important clients to ensure their satisfaction and long-term success. Also, to monitor the performance of Vertiv offers on the customer premises, and help coordinating the resolution of complex issues to maximize client value and drive revenue growth.
Responsibilities and Measurement Criteria with Time Investment Needed on Each:
- Monitor day to day issues related to key strategic account projects. Monitor their respective non-conformance tool.
- Drive proper BUGs resolution on a daily basis.
- Conduct proper RCA of issues identified on key strategic account projects, following 8D methodology.
- Daily reporting of quality performance for key strategic account projects.
- Support plant quality managers in driving RCA following 8D methodology for key strategic account projects.
- Coordination of internal Vertiv resources when dealing with issues affecting our top key strategic account for an efficient resolution.
- Understand root cause of issues and run associated continuous improvement exercises, including global quality BU team.
- Actively help in investigation of critical escalations together with technical support and engineering.
- Deep dive with customer experience team and services organization on identified failure modes (startup, commissioning, transportation…) and defined containment and improvement actions.
- Secure data quality entered in complaint management tool is accurate and reflects real circumstances.
- Leads the identification of problem root cause and the development and implementation of effective corrections and preventive methods.
- Analyzes various failure reports and recommends corrective action for issues affecting our key strategic accounts.
- Maintain an interactive plant quality relationship focused on effective transition of product releases to a manufacturing quality support role, representing the voice of our key strategic accounts.
- Interface closely with Engineering, Service, Manufacturing and Product Management to understand and improve product and service quality.
- Ensure communication and interaction with Supplier Quality when required.
- Other duties and responsibilities as assigned.
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Qualifications
Required/ Minimum Qualifications:
- A four-year degree in Engineering or a related field of study or a minimum of four years of direct job experience in quality assurance or a combination of the education and experience.
- Proficient with word processing, (relational) database, data analysis, spreadsheet, planning and desktop publishing programs and software.
- Knowledgeable and proficient with various data analysis and problem-solving techniques.
- Must be skilled in interpersonal skills and communications (including presentations) to groups of various sizes and levels within the organization.
- Knowledge of applicable quality standards and business models (ISO 9000, etc.).
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Time Travel Needed
15-20%
About The Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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