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Key Holders assist Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences, and drive profitable top-line sales. Key Holders drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high-performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.
Role and Responsibilities
- In addition to sales associate responsibilities, drive profitable sales growth through segment ownership
- Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviors
- Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with customers
- Consistently lead the La Senza selling model with confidence, passion, and expertise for the brand.
- Promote and display teamwork across all zones to ensure the customer’s journey is seamless
- Manage and resolve customer relations issues
- Assist Management team in creating/communicating action plans that optimize results, execute operational activities, and control payroll budget and expenses
- Responsible for opening/closing procedures such as processing end-of-day paperwork, cash management, and daily sales reconciliation
- Follow standard operating procedures, including damages, transfers, and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink
- Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell-down strategies
- Ensure replenishment processes are efficient, and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Lead with professionalism and behaviors guided by the company values
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Qualifications
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- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up, and communicate with all levels of the organization
- Ability to coach, develop, and partner with Management team on performance management
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings, weekends, and holidays
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
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