AWWG
Keyholder full time - Hackett- Gunwarf Quays Portsmouth
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You involve yourself in everything you do, you take care of every tiny detail. If this sounds like you we are waiting to hear from you. We are splendid at creating teams and helping them develop in a distinguished way.
We wake up the British spirit with everything we do and we count on you to continue growing and improving.
We create an experience, smile! You have found Hackett.
Your mission:
Support the Store Manager to maximise sales and profitability of the store through motivating the team to provide effective customer service.
What will your objectives be?
Customer service
- Resolve customer inquiries and exceed store expectations.
- Supervise transactions at the cash register to ensure accuracy and efficiency.
- Supervise the team and prioritise all responsibilities to ensure that customer service has priority at all times.
- Establish sales objectives and provide feedback to the relevant sales personnel.
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Sales
- Communicate the sale objectives to the team.
- Promote and support sales activities.
- Identify, analyse and propose any area of sales development.
Financial
- Control billings and stock losses within budgets to maximise profits.
- Understand the KPIs of the store and take measures to improve them.
Image of the store
- Maintain the organisation of the store and the visuals according to the image of the company.
- Ensure that the store and warehouse are in order.
Team / People Management
- Motivate the team to achieve results.
- Resolve conflicts with team members in an efficient manner.
- Identify training needs and supervise staff training.
- Conduct information sessions and staff meetings.
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Professional behavior
- Comply with the company's clothing policy.
- Develop and maintain good working relationships with all colleagues.
- Guarantee that the store operates in accordance with current health and safety regulations.
Store management
- Open and close the store when necessary.
- Administrative management.
Requirements:
Required experience:
- Experience in the sector for a minimum 2 years.
- Training cycle.
- Business Administration and Management.
What do we expect from you?
- The Hackett spirit!
- Adaptability and Flexibility.
- Results driven.
- Negotiation and Influence.
- Analytical thinking.
- Team Leadership.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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