Kitchen Supervisor

Location – Flip Out Doncaster

Job Title – Kitchen Supervisor

Reporting to – General Manager

---

Flip Out is about creating unforgettable fun, one guest at a time. If you enjoy the challenges and variety of managing a team that is focused on working to give every one of our guests a great experience, we’d like to talk with you.

Main Responsibility

As a Kitchen Supervisor, you will ensure the kitchen operates safely, efficiently, and in line with the company's targets, plans, and objectives. You will be responsible for maintaining high standards of food safety, hygiene, cleanliness, stock control, and customer service while leading and supporting the kitchen team.

As part of this role, you will also be trained as a Key Holder and will be expected to take responsibility for the overall operation of the site when required by the business. This includes opening and closing the site, managing daily operations, leading the team during your shift, and ensuring the business operates safely and effectively in the absence of senior management.

You will ensure that all health and safety requirements are monitored, maintained, and reported in accordance with current legislation and company procedures, while promoting a positive working environment and delivering an excellent customer experience.

Key Responsibilities

• Lead, motivate, and support the kitchen team, ensuring high standards of performance and customer service.
• Oversee all food preparation, cooking, food quality, stock ordering, and stock control within the kitchen.
• Ensure food hygiene, allergen controls, HACCP procedures, and food safety standards are maintained at all times.
• Maintain exceptional standards of cleanliness throughout the café, kitchen, and mezzanine areas, ensuring cleaning schedules are completed and recorded.
• Recruit, train, and develop kitchen team members.
• Be the first point of contact for kitchen-related customer complaints, resolving issues where possible and escalating to management when required.
• Complete weekly food and drink orders, stock counts, wastage records, and update stock systems as required.
• Ensure all Jolt checklists, temperature records, cleaning schedules, and daily paperwork are completed accurately.
• Assist with annual Food Safety Audits and implement any required actions.
• Promote and maintain a positive, motivated team culture.
• Report any maintenance, safeguarding, food safety, or health and safety concerns to management.
• Carry out till operation and cash handling duties in accordance with company procedures.
• Follow and promote all company policies and procedures.
• Act with integrity, professionalism, and respect towards customers and colleagues.