NHS Grampian
KM258884 - CAMHS Outpatient Secretary
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Exciting Opportunity in Child and Adolescent Mental Health Service (CAMHS) in NHS Grampian
We are looking for two enthusiastic, organised, and highly motivated Outpatient Secretaries to join our friendly and supportive administration team. Both positions are full-time and permanent, worked Monday to Friday within the hours of 9am to 5pm.
About the Role
CAMHS provides specialist mental health services to children, young people, and their families across Grampian. As part of our administration team, you will play a vital role in supporting clinicians and ensuring young people receive timely access to the care and support they need.
Our service operates pan-Grampian, with two main sites based at City Hospital in Aberdeen and the Rowan Centre in Elgin. Successful candidates can be based at either location, depending on individual preference.
Key Responsibilities
As an Outpatient Secretary, you will provide a high-quality administrative and secretarial service to a large multidisciplinary clinical team, contributing to the smooth and efficient running of the service. Key responsibilities include:
- Audio typing and clinical correspondence
- Booking appointments using patient management systems
- Waiting list management
- Supporting a range of clinics, including Choice, Partnership, and ADHD clinics
- Managing generic mailboxes and responding to telephone enquiries
- Providing reception cover and general administrative support as required
Requirements
We are looking for individuals who are motivated, reliable, and able to provide excellent support to patients, families, and colleagues. You must have strong communication, organisational, and IT skills, with the ability to work independently, manage competing priorities, and adapt to the changing needs of a busy service. Equally important is the ability to work collaboratively as part of a supportive team environment.
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Experience of NHS systems is highly desirable, as you will work daily with systems such as TrakCare and Dragon. However, we are also keen to hear from applicants who can demonstrate strong administrative skills and a willingness to learn.
There may be a requirement for the post holder to provide administration support to the Parent and Infant Mental Health Service (PIMHS), particularly during periods of leave. This offers additional variety within the role and the chance to develop wider knowledge and experience across mental health services.
Additional Information for Candidates
AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.
As a disability confident employer, we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at gram.recruitment@nhs.scot.
Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered if there are circumstances that may prevent candidates from attending in person to ensure it is inclusive and accessible to all.
Application Process
You should apply for this post by completing the application process on Jobtrain. DO NOT upload a CV as this will not be used for short listing purposes. Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.
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Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.
About NHS Grampian
NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire, and Moray.
As a board, we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.
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