NHS Resolution
Knowledge and Information Management Officer
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The opportunity
We are recruiting for a KIM Officer to join the Knowledge and Information Management Team in the Corporate Governance deputy directorate on a permanent basis.
This exciting role will be responsible for delivering records business support across NHS Resolution (NHSR), through developing good collaborative working relationships with staff and being a first point of contact for records management queries. You will support a network of information champions, and provide analysis and reports on how teams are managing their records, information and knowledge.
What You'll Be Doing
- Supporting NHSR in it's use of O365 (SharePoint, Teams) to manage our information in line with legislation, regulation and business need.
- Supporting the development of NHSR's Information Champions network.
- Providing support to the Data Protection Officer (DPO), by supporting staff to manage their records effectively and providing Knowledge and Information Management advice in relation to Data Protection Impact assessments.
- Providing records management support for Inquiries and Reviews.
- Providing analysis and reports on how different teams are managing their records, information and knowledge.
What You'll Bring
- Good analytical skills
- The ability to build and maintain good working relationships with internal and external stakeholders
- An understanding or experience of records management principles and practices, and a working knowledge of O365 (SharePoint and Teams)
- Experience of service provision
- Good verbal and written communication skills
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What We Offer In Return
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and innovative work environment.
- Work in a progressive environment towards data-driven strategies.
- A commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers.
- Health service discounts.
- Blue Light card, a discount service for the emergency services and the NHS.
- Cycle to work scheme.
- Season ticket loan scheme.
About Us
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
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To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: 23 August 2026
We encourage applicants to apply promptly, as we reserve the right to close vacancies early should sufficient applications be received
A written assessment will form part of the selection process and may be used for further shortlisting. The written assessment will be undertaken in the week commencing 31st August 2026.
Interviews and further assessments will be held either via conference call/video based interaction. The interview date will be in the week commencing 7th September 2026 and will be used to assess knowledge, skills and competency.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
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