LanceSoft UK
Knowledge Management Specialist
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Job Title: Knowledge Management Specialist
Location: Manchester, UK
Duration: 6 Months Contract
Rate: 26.3 GBP/hr on PAYE OR 31.6 GBP/hr on Umbrella.
Job Description:
The global role of HR Knowledge Management Specialist enhances knowledge-sharing practices and drives engagement around knowledge content within our HR organization. This role focuses on creating and maintaining HR’s One Source of Truth, ensuring alignment across global teams while fostering strong local partnerships. The position holder will be a good communicator, establishing close relationships to local content owners and is dedicated to making information accessible, understandable, and user-centric for all stakeholders. It includes the responsibility of managing the document loading and approval process for all as well as overviewing the standard processes.
Responsibilities:
- Knowledge Management: Develop, implement, and maintain knowledge management systems to ensure accurate, up-to-date, and easily accessible HR information.
- AI implementation: Co-Create an AI implementation in HR with focus on ticket deflection and knowledge management
- Support for HR Organization: Collaborate with HR teams globally to ensure available documentation and information for processes, policies and data is standardized, created and consistent
- User-Centric Approach: Develop content and communication strategies tailored to employees’ needs, ensuring HR information is provided clear, relevant, and actionable.
- Communication & Accessibility: Translate complex HR policies and procedures into easy-to-understand language that enhances employee experience and understanding.
- Document Management: Review/validation and Upload of global and local HR documentation into the defined document management systems (OneSource of Truth, ServiceNow, global employee file etc.). Ensures all relevant information is captured for each document loaded. Manages the review and approval process of all documents to agreed timelines in the documentation project plan and act as Gatekeeper for the global HR document management systems (One Source of Truth)
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Skills and Competencies:
Qualifications & Experience:
- Proven experience in knowledge management, HR support services, employee engagement, or change management within a global organization.
- AI Skills and Knowledge appreciated
- Strong understanding of HR processes, policies, and systems.
- Excellent communication and stakeholder management skills, with the ability to simplify complex information.
- Ability to drive engagement initiatives that promote alignment across diverse teams.
- Strong attention to detail and a high level of accuracy.
- Good stakeholder management skills
- Able to prioritize workload and deadlines
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Key Competencies:
- End-user centric: Ability to anticipate user needs and proactively advance/evolve provided knowledge management solutions.
- Detail-Oriented: Ensures accuracy and clarity in documentation, content coordination and communication.
- Collaborative: Builds strong relationships with global and local teams to facilitate knowledge and content sharing.
- Adaptable: Thrives in a fast-paced, evolving environment and embraces continuous improvement.
Education:
- Required - Bachelor's or solid work experience in Knowledge Management and or AI projects ideally with an HR background
- Language - English Fluent. German or Spanish is a plus
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