EQHazellCarr
KYC Analyst
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We are seeking diverse and passionate individuals to join our Talent Pool for KYC (Know Your Customer) Customer Service roles
As part of the KYC Customer Service team, you will play a crucial role in ensuring compliance with regulatory requirements while providing exceptional service to our customers.
Responsibilities
- Conduct thorough KYC verifications in accordance with regulatory guidelines and company policies.
- Review and validate customer documentation to ensure accuracy and completeness.
- Communicate with customers to obtain necessary information and resolve KYC-related inquiries.
- Collaborate with internal teams, including compliance and risk departments, to support fraud prevention efforts.
- Maintain detailed records of customer interactions and KYC reviews with confidentiality.
- Continuously update knowledge on KYC regulations and industry best practices.
- Report any suspicious activities or potential compliance issues in a timely manner.
- Contribute to process improvements aimed at enhancing the customer experience and operational efficiency.
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Qualifications
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal abilities.
- Familiarity with KYC processes, AML (Anti-Money Laundering), and regulatory compliance is a plus.
- Ability to work effectively in a diverse and inclusive team environment.
- Commitment to upholding data privacy and confidentiality standards.
- Previous experience in customer service, banking, or compliance roles is advantageous but not mandatory.
- Proficiency in relevant software and tools is desirable.
Day-to-Day
- Review customer documents and verify identification details.
- Engage with customers via phone, email, or chat to gather necessary information.
- Liaise with colleagues to clarify KYC requirements and resolve issues promptly.
- Update KYC records and maintain accurate documentation.
- Attend team meetings and training sessions focused on compliance updates.
- Support continuous improvement initiatives to foster a positive and efficient working environment.
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Start Date
- TBC
Initial contract
- Initially 6 months, however this is likely to be extended.
Core hours
- 37.5 hrs per week Monday to Friday between 9am - 5.30pm.
Location
- Remote
Training
- 2-4 weeks
Rate
- £27,500 per annum, plus 20 days holiday and bank holidays pro rata.
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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