Equity
L1 Service Desk Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Equity is an experienced IT and communications company that simplifies how organisations purchase and manage technology. Instead of juggling multiple providers and complex contracts, Equity offers a single-supplier model with one contract and one fixed price for all IT needs. The company delivers best-of-breed, cloud-based technology solutions supported by full end-to-end service. Equity works with businesses seeking either individual solutions or a fully outsourced IT department, providing flexibility and expertise to transform their IT strategy. Team members join a service-focused environment that values reliability, clarity, and long-term customer partnerships.
Job Description
As a Level 1 Service Desk Engineer, you will provide first-line technical support within a Managed Services environment, ensuring high levels of customer service while supporting a range of technologies and clients.
Key Responsibilities
- Provide first-line technical support via phone, email, and remote tools.
- Perform user account management (Active Directory, Microsoft 365).
- Troubleshoot Windows 10+ and Office issues.
- Support networking fundamentals (DNS, DHCP, Email issues).
- Assist with system builds and maintenance.
- Document incidents and solutions in the ticketing system accurately.
- Escalate issues appropriately while maintaining ownership until resolution.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About the Role
As a Level 1 Service Desk Engineer, you will provide first-line technical support within a Managed Services environment, ensuring high levels of customer service while supporting a range of technologies and clients.
Key Responsibilities
- Provide first-line technical support via phone, email, and remote tools.
- Perform user account management (Active Directory, Microsoft 365).
- Troubleshoot Windows 10+ and Office issues.
- Support networking fundamentals (DNS, DHCP, Email issues).
- Assist with system builds and maintenance.
- Document incidents and solutions in the ticketing system accurately.
- Escalate issues appropriately while maintaining ownership until resolution.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
- Secondary school education.
- Desirable: MCPs, CompTIA A+/N+, ITIL Foundation.
Skills and Knowledge
- Excellent customer service and communication skills.
- Strong problem-solving and prioritisation abilities.
- Basic understanding of:
- Active Directory
- Windows Server 2012+
- Windows 10+
- Microsoft Office
- Microsoft 365 Administration
- Networking fundamentals (DNS, DHCP, Email)
- Exposure to:
- Intune and Entra
- VoIP systems (preferably Gamma)
- MS Teams and SharePoint Online
- Apple product support
Experience
- 1–2 years in an IT support or MSP environment (flexible for strong candidates).
Personal Attributes
- Self-confident, enthusiastic, and professional.
- Team player with excellent attention to detail.
- Eager to learn and develop skills within a supportive environment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills