ISE Partners
L2 Information Technology Support Engineer | Private Equity
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Are you the Mac expert people trust when the issue really matters?
ISE Partners is supporting a highly regarded investment firm in the appointment of a Level 2 Support Engineer to join its London technology team.
This is a rare opportunity for somebody who combines strong macOS and Jamf capability with excellent judgement, stakeholder management skills and the ability to thrive in a fast-moving, high-expectation environment.
You'll act as a key escalation point across a mixed Mac and Windows estate, supporting sophisticated users who expect rapid responses, clear communication and genuine ownership of issues.
You'll be trusted to:
- Administer and troubleshoot enterprise macOS environments
- Support and manage Jamf Pro
- Resolve complex endpoint and user issues
- Work across Microsoft 365, Entra ID and Windows environments
- Partner with service desk, senior engineering teams and external vendors
- Coach colleagues and improve support capability across the wider team
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Who succeeds in this environment?
People who:
- Take ownership rather than pass problems on
- Stay calm under pressure
- Thrive when priorities change quickly
- Communicate clearly and confidently
- Enjoy supporting demanding, high-performing users
- Have the resilience to operate in an environment where every request feels important
Particularly relevant backgrounds include:
- Private Equity
- Hedge Funds
- Investment Banking
- Asset Management
- Elite Consultancies (McKinsey, Bain, BCG etc.)
- High-end Professional Services
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Key experience:
- Strong macOS support experience
- Jamf Pro administration and troubleshooting
- Windows and Microsoft 365
- Entra ID / Azure AD
- Endpoint management
- Escalation support
- Stakeholder management
- Fast-paced, high-performance environments
📍 London Bridge (5 days onsite)
🚀 Immediate start preferred
💼 Permanent and contract options under consideration
Impressive benefits.
If you're looking for a role where you'll become the Mac specialist within a high-performing organisation, support a sophisticated user base and genuinely own the support experience, I'd love to hear from you.
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