Client First Solutions
L2 Support Technician / IT Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We are looking for an experienced L1/L2 IT Support Engineer to join our growing MSP team. This is a hands-on support role working across multiple customer environments. You will provide technical support via phone, email, WhatsApp and remote support tools, taking ownership of issues from initial contact through to resolution.
The role would suit someone who is comfortable working in a busy MSP environment, can manage several issues at once and has the technical confidence to troubleshoot beyond basic first-line support.
Key Responsibilities
- Provide Level 1 and Level 2 technical support to MSP customers.
- Support users via phone, email, WhatsApp and remote support tools.
- Troubleshoot Microsoft 365, Windows, email, user account, application and connectivity issues.
- Support and troubleshoot Azure Virtual Desktop (AVD) environments.
- Manage multiple tickets and customer requests at the same time.
- Keep customers updated and maintain clear ticket notes.
- Assist with user onboarding and offboarding.
- Manage permissions, accounts and general Microsoft 365 administration.
- Diagnose issues before escalating to senior engineers where required.
- Support the wider IT team with customer projects, changes and recurring technical issues.
- Provide on-call or out-of-hours support when required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
- Previous experience working in an MSP, IT support company or busy service desk environment.
- Strong Level 1 support skills with experience handling Level 2 issues.
- Good knowledge of Microsoft 365 and Windows environments.
- Experience supporting Azure Virtual Desktop (AVD).
- Strong troubleshooting and problem-solving skills.
- Ability to manage multiple tasks and priorities.
- Confident speaking to customers over the phone.
- Good written communication skills.
- Organised, reliable and able to take ownership of technical issues.
- Willingness to participate in on-call support when required.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Experience
Experience with any of the following would be beneficial:
- Microsoft Entra ID / Azure AD
- Microsoft Intune
- Exchange Online
- SharePoint and OneDrive
- Active Directory
- Azure Virtual Desktop / FSLogix
- VPNs and networking
- Firewalls
- RMM tools
- Endpoint management
- 3CX / VoIP
- Supporting remote users
About the Role
You will be joining a growing technical team supporting a range of business customers. This is not a scripted call-centre helpdesk role. We are looking for someone who can investigate problems properly, take responsibility for customer issues and work efficiently in a fast-paced MSP environment.
The successful candidate will be expected to work from our office near Manchester Airport.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills