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L3 Business Administrator Apprentice
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Do you have good communication skills? An exciting opportunity to join a well-established and growing business in the asbestos and insulation sector. Working as part of a small, supportive team, you'll be involved in a wide range of administrative and operational tasks that are essential to the smooth running of the company.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Learning how the business operates and gaining an understanding of our company values
- Liaising with new and existing customers and learning how to gather information to assist with quotations
- Supporting the day-to-day administration of the business, including answering telephone calls, responding to emails, filing, data entry and maintaining company records
- Liaising with the workforce and suppliers to help ensure the smooth running of projects
- Collecting feedback from customers and the workforce during and after projects and contributing ideas for future improvements
- Learning about the health and safety requirements and expectations within both the asbestos and insulation sectors
- Assisting with record-keeping and monitoring of the workforce to ensure compliance with industry regulations
- Management of a project
Where you'll work
PHOENIX HOUSE
UNIT 16
MARLOW ROAD
LEICESTER
LE3 2BQ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEICESTER COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
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Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
80% of the apprenticeship will be working with the employer and 20% 'off the job' which includes attending College, Freemen's Park Campus, one day every two weeks.
More training information
There may be the opportunity to achieve a College certificate learning about team leading responsibilities.
Essential qualifications
- GCSE in:
- English (grade Grade 4 or equivalent)
- Maths (grade Grade 4 or equivalent)
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Other requirements
As part of the application process candidates maybe asked to complete an English assessment, which will be emailed to the email address showing on the application form.
This role is office-based and will involve regular communication with customers, suppliers and members of the workforce. Due to the nature of the industry, the apprentice will be required to learn and follow strict health and safety procedures. As this is a small business, the role is varied, and no two days will be the same. A positive attitude, flexibility and a willingness to learn are essential.
Phoenix (Leicester) Ltd is an established asbestos removal and thermal insulation engineering company. The business was originally developed to allow both divisions to work alongside one another, providing clients with a complete service while maintaining dedicated teams within each specialist area.
With over 30 years of industry experience, we have built a strong reputation for delivering safe, professional and high-quality services while continuing to invest in the development of our workforce.
As part of our small and supportive team, you'll receive hands-on training, develop valuable business and administrative skills, and gain experience across a wide range of tasks. You'll be encouraged to take on responsibility, contribute new ideas and become an important part of the company.
Company benefits
- 20 days annual leave plus 8 bank holidays.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
For the right candidate, there will be an opportunity to progress into a permanent full-time role within the company. As the business continues to grow, we are committed to supporting long-term development and providing opportunities to take on additional responsibilities and further training.
The contact for this apprenticeship is:
LEICESTER COLLEGE
Nicky Jones
nijones@leicestercollege.ac.uk
07500916875
The reference code for this apprenticeship is VAC2000049427.
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