Coforge
L3 – Engineering Support Lead
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Job title: L3 – Engineering Support Lead
Location: London, UK
Work mode: Fully onsite
Client/Cluster: Banking customer
Skills: Java and Python and debugging API calls working with UIs.
We at Coforge are looking for an L3 – Engineering Support Lead in London, UK.
Responsibilities:
- A hands-on team lead is required to provide oversight and leadership in several Marquee applications.
- Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams. Serve as point of escalation for support issues.
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
- Manage escalations and incidents – directing the team and updating stakeholders. Able to ‘dive in’ to resolve issues.
- Managing staff rotas schedules and vacation planning.
- Strong and confident communicator.
- Engage with Stakeholders to assess needs and provide monthly reporting.
- Ensure team are following standard processes and monitoring performance.
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues.
- Continuously improve processes and systems to increase reliability and reduce risk.
- Influence and suggest improvements on roadmap for enhancing Marquee client experience.
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Key Criteria:
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- Must have a proved record of team leadership in a support environment.
- Must have working knowledge and experience with Java and Python and debugging API calls working with UIs.
- Must be willing to execute on-support issues while also building out the function and automating resolution of repeat issues.
- Able to dive in and pick up issues and solve them or to coordinate the response and follow to resolution.
- AWS knowledge is an advantage.
- Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence up to senior levels.
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