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L4 Network Engineer apprentice
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Job Description
About the Role
To support teachers in developing the use of ICT and ensuring student learning outcomes are maximised. To support the use of ICT within the College environment through proactive maintenance of ICT software, hardware and related equipment, and to assist the Senior ICT Services Manager with the operation and maintenance of ICT systems.
What You'll Do at Work
- Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed.
- Maintenance of firewall policies for both security and to create a safe browsing environment for users.
- Escalate support tickets to external third line support when necessary and work with them to find a solution.
- Maintain the school network build image (to deploy to desktops and laptops) on a regular basis to ensure it is up to date. This includes importing necessary driver packages, adding required software, removing obsolete software, and editing the task sequences.
- The latest Windows operating systems also need to be imported and tested with the network build.
- Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch).
- Regularly check systems to detect, diagnose and resolve basic faults. Interpret diagnostic information, prioritise resolutions and report more complicated faults to the Senior ICT Services Manager.
- Set up ICT equipment such as PCs, printers, laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly.
- Follow a proactive schedule of ICT maintenance across the College.
- Provide technical support for College events (e.g. assembly, open evening, parents’ evening) where required.
- Oversee Stage AV equipment and student technical assistance.
- Support staff and students with technical aspects of ICT. Provide information, advice and assistance for teachers, students and support staff on the use of ICT equipment, software (including Cloud-based applications) and associated procedures.
- Assist staff in solving any problems with the College’s ICT Systems and to liaise with the Senior ICT Services Manager and external agencies/companies as necessary.
- Maintain a comprehensive database of all ICT support requests.
- Maintain an up-to-date inventory of ICT hardware.
- Responsible for ensuring that support incidents, problems, and requests for change are recorded according to the team’s SLA:
- Maintain (and configure when necessary) systems such as:
- External web systems (room booker, kerboodle, etc.).
- Wireless network.
- Anti virus software.
- Printers and photocopiers.
- Office 365 systems (Teams, Groups, shared mailboxes etc) and associated software.
Where You'll Work
27-41 Manor Hill
Prenton
CH43 1UQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training Provider
TECHNICAL PROFESSIONALS LIMITED
Training Course
Network engineer (level 4)
Understanding apprenticeship levels opens in new tab
Course Contents
- Apply tools and techniques when securely operating and testing networks.
- Install and configure network components.
- Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
- Maintain security of the network against potential threats.
- Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
- Communicate outcomes of tasks and record actions in line with organisational procedures.
- Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
- Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
- Implement techniques to optimise systems or component performance in line with defined specifications.
- Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
- Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
- Operate securely, and apply process, policies and legislation within their business responsibilities.
- Configure and maintain network addressing in line with customer requirements.
- Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking.
- Apply tools and techniques when securely operating and testing networks.
- Install and configure network components.
- Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
- Maintain security of the network against potential threats.
- Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
- Communicate outcomes of tasks and record actions in line with organisational procedures.
- Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
- Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
- Implement techniques to optimise systems or component performance in line with defined specifications.
- Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
- Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
- Operate securely, and apply process, policies and legislation within their business responsibilities.
- Configure and maintain network addressing in line with customer requirements.
- Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking.
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Training Schedule
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L4 Network Engineer standard.
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/network-engineer-v1-2
More training information
Delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 4 Network Engineer standard.
Essential Qualifications
- GCSE in:
- English (grade 4-9)
- Mathamatics (grade 4-9)
Desirable Qualifications
- Level 3 in:
- Computer Science (grade level 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Analytical skills
- Logical
- Team working
- Initiative
Other Requirements
- Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK
About This Employer
St Anselm's College is a Catholic Grammar school for boys in Birkenhead in Wirral, steeped in history and tradition, underpinned by a distinct Catholic nature and Edmund Rice ethos https://st-anselms.com/admissions/headteachers-welcome/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After This Apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
- A permanent job working in IT within Education.
Ask a Question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
The reference code for this apprenticeship is VAC2000051552.
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