Cape Cod Healthcare
Laboratory Support Technician
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Job Description
Responsibilities
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Customer Service:
- Must be courteous to patients, visitors, physicians, volunteers, and other employees of the organization.
- Ensures the satisfaction of all users of the department's services, both internal and external. This includes developing monitoring programs and continually seeking ways to improve user (i.e. customer) satisfaction.
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Data Processing:
- Performs data processing functions to include; non-patient admissions, order entry, cancellation, result entry and retrieval, and log review.
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Technical Operations:
- Operates computer system in all assigned functions including maintenance, troubleshooting, and implementation of backup systems.
- Answers the phone, relays messages, provides prompt and accurate information to requesting parties concerning testing procedures and results.
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Communication:
- Communicates all relevant information to technical staff regarding specimens including adequacy, test add-on, cancellations, and test priority.
- Delivers or mails reports and picks-up requisitions and specimens within the hospital.
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Specimen Handling:
- Verifies incoming specimens with courier, checks specimens for acceptability and special handling needs, and distributes to sections.
- Prepares specimens for shipment to intra-system sites, reference labs, and other institutions; compiles necessary support documentation, makes necessary arrangements for transportation.
- Coordinates reporting and filing reference lab reports.
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Inventory and Maintenance:
- Checks inventory, orders stock items, and stores upon arrival.
- Maintains confidentiality of information deemed confidential.
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Teamwork and Professionalism:
- Maintains harmonious and cooperative relations with fellow employees, medical staff, patients, and guests and serves effectively as part of the Laboratory team in performing professional service to patients.
- Maintains workbenches, testing areas, and other work areas in clean, sanitary, and free of clutter condition for the safety of patients, guests, and staff.
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Policy Compliance:
- Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.
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QA and Projects:
- Collects data for QA and other projects.
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Specimen Processing:
- Responsible for pre-analytic specimen processing, i.e. aliquoting, labeling, numbering, operation centrifuge, creating work cards, prioritizing specimens.
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Laboratory Tasks:
- Inoculates and processes culture specimens and prepares for transportation.
- Obtains appropriate blood specimens from patients of all ages as assigned.
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Cleaning Duties:
- Performs glassware cleaning duties and general cleaning (not performed by Environmental Services) as assigned.
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Additional Duties:
- Performs other work-related duties and activities as assigned or requested.
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Identification:
- Must wear facility-provided identification badge.
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Service Excellence:
- Consistently provides service excellence to all patients, family members, visitors, volunteers, and co-workers in a manner that reflects Falmouth Hospital’s commitment to CARES: compassion, accountability, respect, excellence, and service.
Qualifications
- Education and Experience:
- Ability to read, write, understand, and follow written instruction.
- Typing at least 30 wpm.
- Completion of Medical Terminology I or successfully pass FH’s Medical Terminology test with a score of 80% or better and one year work experience as a Clinical Associate, Unit clerk, Diagnostic Tech, PST, FH Lab assistant, PSA, PCT, HUC, CNA, Medical secretary, and other positions that require Lab test ordering or phlebotomy.
- Data systems knowledge and demonstration of effective interpersonal communication skills.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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