Vale & Mercer
Landlord Acquisition Agent
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Company Description
Vale & Mercer is a London-based property agency located in Canary Wharf, specialising in lettings, sales, new homes, student lets, and property management. The agency focuses on tailored, relationship-driven service rather than high-volume transactions, taking time to understand each client’s needs before acting. For landlords, Vale & Mercer provides end-to-end support, from sourcing suitable tenants to ensuring smooth ongoing management with nothing overlooked. For tenants, buyers, and sellers, the team offers clear, straightforward guidance without pressure or unnecessary sales pitches. The company operates with full regulatory compliance and a commitment to transparency, building trust through consistently careful and honest service.
Role Description
The Landlord Acquisition Agent is a full-time hybrid role based in the London Area, United Kingdom, with some flexibility for work from home. This position focuses on identifying, engaging, and onboarding new landlords, presenting Vale & Mercer’s services, and building long-term, trust-based relationships. Day-to-day responsibilities include:
- Prospecting and contacting potential landlord clients
- Conducting property and market assessments
- Explaining lettings and management services in a clear, transparent manner
- Collaborating with lettings and property management teams to ensure new instructions move smoothly from initial contact through listing, marketing, and tenant placement
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Additional tasks involve:
- Maintaining accurate records in CRM systems
- Staying current on local property regulations and market trends
- Representing the brand professionally in meetings, calls, and networking events
Qualifications
- Experience with landlord/tenant matters, including understanding of UK rental regulations and best practices in landlord representation.
- Background in estate agency or residential property sales/lettings, with familiarity navigating the London property market.
- Knowledge of property management processes, from onboarding new instructions to ongoing portfolio oversight.
- Strong customer service skills, with the ability to communicate clearly, manage expectations, and build long-term client relationships.
- Experience in lettings, including valuation, marketing, tenant selection, and negotiation of tenancy terms.
- Excellent verbal and written communication skills, confident presentation abilities, and professional telephone manner.
- Proactive mindset with strong organisational skills, attention to detail, and the ability to manage multiple leads and instructions simultaneously.
- Comfort with CRM systems, basic digital marketing tools, and standard office software to track prospects and maintain accurate records.
- Knowledge of or willingness to learn relevant UK housing legislation, compliance requirements, and industry standards.
- Previous experience in the London property sector is highly beneficial; a valid right to work in the UK is required.
- UK Driving License
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This begins as a flexible, self-employed 30-day trial with performance-based commission. Strong results can lead to a longer-term partnership.
You must have local knowledge, excellent communication skills, a professional approach to data protection, and the ability to explain exactly how your leads are sourced. Experience in lettings, landlord acquisition, developer sales or property sourcing is preferred. Please apply with a short summary of your East London experience, your lead-generation methods, recent relevant results and your availability.
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