Toppan Digital Language
Language Operations Specialist
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Hello, we’re Toppan Digital Language. We’re a language solutions provider that’s enabled by tech. Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language.
We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, consumer brands, financial and legal services. Our ambition is proudly backed by Toppan Inc., a worldwide leader in content distribution with a global team of more than 50,000 employees.
Operating globally, we design language solutions with the best teams and the best tech to meet our customers’ needs at speed, at scale—securely. We are obsessed with our clients’ success, and as importantly, our employees’. We want to build a reputable firm that attracts, develops, and retains exceptional talent in our industry. Our values reflect the thinking of our founders who have decades of trusted industry and localization expertise. They act as a major force in shaping our company culture: an entrepreneurial spirit that embraces a growth mindset and an ethos of inspiring excellence. We want our teams and leaders to bring their best each day!
The Role
Reporting to the Language Operations Team Coordinator, the Language Operations Specialist is responsible for owning and driving task delivery within the translation workflow, ensuring outputs are accurate, complete, and fully aligned with company processes and client needs. The ideal candidate demonstrates strong ownership of outcomes, advanced attention to quality, and the ability to manage complex tasks and competing priorities within a dynamic environment. They communicate proactively, collaborate effectively with team members, Team Coordinators, and Service Delivery, and contribute to consistent, high‑quality, and reliable delivery outcomes. This role offers the opportunity to deepen expertise in language operations while contributing to operational excellence, continuous improvement, and overall team performance.
Location: London
Working model: Hybrid (2 days in the office, 3 days at home)
Accountabilities and Responsibilities
- Own and drive the execution of linguistic and operational tasks, ensuring outputs are accurate, complete, and delivered on time, fully aligned with business unit priorities
- Take full ownership of outcomes, quality, and prioritization of assigned work, ensuring deliverables are consistent, complete, and do not require rework or additional validation
- Apply and uphold linguistic, quality, and operational processes, ensuring full compliance with account requirements and contributing to consistency and standardization across work
- Manage complex tasks, multitasking, and competing priorities effectively, maintaining stability, consistency, and delivery performance under varying workload demands
- Perform thorough and structured self‑review before submission, ensuring accuracy, completeness, consistency, and technical correctness (e.g. links, logic, formatting)
- Communicate proactively and effectively on task progress, risks, and blockers, ensuring timely visibility and alignment with Team Coordinators and relevant stakeholders
- Identify issues early and actively drive their resolution, proposing solutions and taking ownership to ensure delivery continuity and quality outcomes
- Drive contribution to team delivery outcomes, aligning with shared priorities and proactively supporting urgent or high‑priority work to ensure continuity, reliability, and client satisfaction
- Collaborate effectively with team members, Team Coordinators, and Service Delivery, contributing to alignment, knowledge sharing, and overall team performance
- Adapt proactively to changing priorities, project requirements, and business needs, maintaining high performance in dynamic and evolving environments
- Continuously build and apply expertise across tools, processes, and services, contributing to improving efficiency, quality, and ways of working within the team
- Actively participate in team meetings and 1‑to‑1 sessions, providing structured updates, sharing insights, and contributing to alignment, problem‑solving, and continuous improvement discussions
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Qualifications and Experience
- Bachelor’s or Master’s degree in Translation, Linguistics, Languages, or a related field
- Native speaker of German and fluent in English (written and spoken). Knowledge of additional languages is advantageous
- 2–4 years of experience in language operations, localization, or translation service environments
- Solid experience working with translation and localization workflows, MS Office tools (Excel, Word, Outlook), CAT tools (e.g. Trados, MemoQ, or similar) and HTML coding and scripting
- Strong understanding of linguistic quality standards, QA processes, and account‑specific requirements
- Proven ability to manage multiple tasks, competing priorities, and workload independently, deliver consistent, high‑quality outputs with minimal rework, and work effectively in fast‑paced and changing environments
- Experience in identifying and resolving quality issues and delivery risks, and following and applying structured operational processes and workflows
- Demonstrated ability to operate with ownership and accountability for delivery outcomes, and contribute to team delivery and shared priorities
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Skills
- Advanced attention to detail and quality focus — consistently delivers accurate, high‑quality outputs with minimal errors or rework
- Strong ownership and accountability — takes full responsibility for task outcomes, quality, and delivery, ensuring work is complete and reliable
- Proactive communication — provides clear, structured, and timely updates on progress, risks, and blockers, ensuring alignment with Team Coordinators and stakeholders
- Time management and prioritization — effectively manages complex workloads, multitasking, and competing priorities while maintaining delivery standards
- Collaboration and team contribution — works effectively with colleagues, Team Coordinators, and Service Delivery, contributing to shared delivery outcomes and team alignment
- Adaptability and resilience — responds effectively to changing priorities, workload fluctuations, and evolving project requirements
- Problem‑solving and solution orientation — identifies issues early and actively drives resolution, proposing practical solutions within scope
- Quality assurance mindset — applies strong understanding of linguistic standards and QA processes, ensuring outputs meet account and company expectations
- Digital proficiency and tool expertise — comfortable using CAT tools, MS Office, and operational systems, with the ability to apply tools efficiently in daily work
- Continuous improvement mindset — actively builds expertise and contributes to improving processes, efficiency, and ways of working within the team
Toppan Digital Language is committed to equality in employment and is able to consider any necessary adjustments during the recruitment process.
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