TRUMPF United Kingdom
Laser Field Service Engineer
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Company Description
TRUMPF Ltd. is the UK subsidiary of TRUMPF SE + Co. KG, a global high-tech leader in machine tools, laser technology, and industrial electronics. Founded in 1974 and based in Luton, Bedfordshire, TRUMPF Ltd. supports customers across the UK with a broad portfolio of laser systems, machine tools, and power tools. The site includes a fully operational showroom and modern training facilities, offering hands-on product demonstrations and comprehensive user training. A dedicated service team provides fast, reliable support, tooling, and spare parts management to help customers minimise downtime and maximise performance. TRUMPF fosters a professional environment focused on innovation, technical excellence, and customer success.
Role Description
This is our highest level in the service department, your tasks will include complex repairs on the TRUMPF range of machines with the main focus on MT Laser Products. This role is managed by the MT Laser Service Manager and with a team size of approximately twenty engineers. The role requires both team work and independent working with a high amount of nights away from home.
Responsibilities
- Performing of field missions at customers (repair, installation, maintenance,) with the required tools, technologies, and documentation
- Informing dispatcher/planner in case of deviation of target time and inform when mission is finished
- Spare part identification during missions
- Use of service information system (SIS mobile)
- Research for problem identification
- Providing information for mission classification changes: billable, warranty, goodwill. Inform managers or in-house team in case of damages to machine based on customers fault.
- Documentation of activities
- Regular participation in training courses
- Communication on work-progress and the error(s)
- Customer care
- In-house Service (back-up)
- Fill out quality feedback forms for installations
- Perform briefing after an installation and complex repairs
- Send back spare parts and tools after mission
- Make travel arrangements (flights, hotels, cars)
- Lead engineer for complex installations (Depending on experience)
- Reporting tasks to project manager during complex installations
- Concise service supplementary reports for SCC (Tier 4) engineers or Germany
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Deliverables
- Service reports returned within two days
- Subsistence and Overtime completed by the 5th of the following month
-
50% workload on repair missions
- High level of first time fix rate >60%
- Prepared to spend on average 3 - 4 nights a week away from home
- Tool management
Behaviour
- Focused attitude & enjoys resolving problems
- Self-motivated
- Analytical
- Does not jump to conclusions and seeks evidence
- Conscious’s that their comments could have a bearing on TRUMPF’s business
- Customer orientated whilst understanding the company needs
- Good time management
- Practical and theoretical
- Be presentable at all times and act in a polite manner
- Can take instructions
- Happy to discuss issues openly with their line manager
- Non reactive
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Working Hours / Mobility
- No set working hours on the contract- 45 hours per week standard, within reason expected to be at customers by 8 o’clock.
- Monday to Friday field-based work
- Five weekends per year will be worked depending upon business requirements
- Paid door to door
- Tracked Company Van - Personal use is fine after HMRC are informed
- Full UK driving license
- TRUMPF supplies all tools & Equipment
- Overtime - Monday to Friday flat rate – Saturdays is 1.5 and Sundays is 2.0
Qualifications, Education / Experience
- NVQ’s, City & Guilds etc. – Degree qualification is also beneficial but not necessary. Experience is more favorable
- CNC sheet metal working machine tool service (not just maintenance) preferably CNC Laser, Punch or Press brakes experience / qualifications. Ideally, a minimum of two years' service experience
- Ideally have an electrical / electronics' qualification (minimum NVQ) or to have completed an apprenticeship in electromechanical engineering
Nice to have
- Computer literate with knowledge of networking as an advantage
- Experienced in bus systems e.g. ASI, Profibus, ProfiNet, CAN
- Experienced in servo drives Bosch and Siemens
- Capable of working to close mechanical tolerances
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