Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are looking for a reliable, hardworking and guest-focused Late Housekeeping Attendant to join our Housekeeping team at Novotel Glasgow.

This is a 5-hour late shift, working from 17:00 to 22:00, and is ideal for someone who takes pride in cleanliness, has great attention to detail and enjoys creating a welcoming environment for our guests.

You will be responsible for maintaining high standards throughout the hotel during the evening, with a particular focus on late departure rooms, stayover rooms and public areas.

Key Responsibilities

• Clean and service late departure and stayover guest rooms in accordance with our service standards.
• Ensure all allocated areas are cleaned and presented within the required timeframe and to a consistently high standard.
• Inspect completed rooms to ensure they meet the required cleanliness and presentation standards.
• Clean and maintain all hotel public areas, including corridors, staircases, guest lifts, guest toilets and other designated areas.
• Ensure guest toilets and surrounding public areas are clean, hygienic and well presented at all times.
• Keep housekeeping and service areas tidy, organised and clear, working in coordination with the Housekeeping and Front of House teams.
• Ensure all required guest and housekeeping items are clean, available and replenished as required.
• Report any maintenance, damage or cleanliness issues through the correct channels and follow through to ensure issues are rectified.
• Operate laundry and housekeeping equipment safely and correctly.
• Assist guests with directions and general enquiries in a friendly and professional manner.
• Ensure all communication with guests is in line with our hotel service standards.
• Follow all health and safety, hygiene, security and hotel procedures.
• Support the wider Housekeeping team with additional duties as required.