Laundry Manager (Shipboard)

Position Summary

Supervise daily operation of the laundry.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Laundry Managers are a vital part of the management of any facility. He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective program and enough skill to determine the essentials and importance of complete divisional programs.

The Laundry Master is accountable to the Executive Housekeeper for the day-to-day efficient operation of the laundry facility.

• Ability to apply common sense and carry out detailed written or oral instructions.
• Ability to deal with problems involving guests and their requirements.
• Washing, ironing, dry cleaning and storing of all laundry products.
• Ensures that all equipment is fully operational at all times and Liaise with Executive Housekeeper to repair equipment in a timely manner.
• Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color.
• Check finished product at the end of each cycle to ensure that the desired result is achieved. Enforce proper quality controls at each stage.
• Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range.
• Coordinates daily inspection to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature.
• Submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer.
• Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item).
• All problem resolutions in the laundry must be directed to the Executive Housekeeper.
• Oversees sorting and washing procedures.
• Oversees timely distribution of all linen/laundered items for Front and Back of House areas this includes but is not limited too staterooms, crew cabins, Food & Beverage areas, Spa, Pool, Cruise Division etc.
• Co-ordinates washing schedules with the Cruise Division to ensure all costumes, etc required for theater/characters are laundered on time and to the required specifications.
• Oversees the setting of formulas and cycles for types of linen and types of soil and partners with Ecolab representative to ensure machines are regularly calibrated and service appropriately.
• Make sure all workers keep areas and equipment clean, sanitized and organized.
• Coordinate all maintenance and repairs of machinery. Advises the Executive Housekeeper immediately of any malfunctions and/or laundry concerns.
• Completes Crunchtime requisitions for all chemical supplies and understands the financial budget and work within these guidelines. Advises the Assistant Executive Housekeeper for any non chemical supplies required for the laundry.
• Liases with the Senior Deck Supervisor to ensure all Top Suite items are returned to guests on time and with the utmost quality.
• Completes quality control checks of Top Suite bed linens, towels and robes and liases with the Linen keeper and Senior Deck Supervisor to ensure the best quality items are available.
• Reviews weekly with the Executive Housekeeper the sales and revenue generated in the laundry through guest and crew laundry,monitors and looks for opportunities to meet/exceed targets.
• Reviews regularly with the Executive Housekeeper the financial budget to ensure the operation remains on plan for the month/year to meet targets.
• Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction.
• Other duties may be assigned.
• Understand and can apply in work practices environmental policies and procedures concerning such functions as collection, sorting and disposal of solid wastes and use of chemicals associated with cleaning, dry cleaning and laundry operations.
• Know and follow all SQM policies.
• All shipboard employees must by physically able to participate in emergency life saving procedures and drills. Full use/range of motion of arm and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency requiring the lowering of a life boat.