HM Land Registry
Lawyer and Business Support Officer
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Locations:
Birkenhead, North West England, CH41 6DU
Croydon, London (region), CR0 2AQ
Coventry, West Midlands (England), CV1 2WT
Durham, North East England, DH1 5TR
Weymouth, South West England, DT4 9TT
Gloucester, South West England, GL1 1DQ
Kingston upon Hull, Yorkshire and the Humber, HU2 8JN
Leicester, East Midlands (England), LE3 5DR
Nottingham, East Midlands (England), NG2 1AW
Peterborough, East of England, PE2 8YY
Plymouth, South West England, PL6 5WS
Warton, North West England, PR4 1TE
Swansea, Wales, SA7 9FQ
Telford, West Midlands (England), TF3 4NT
Job Summary
The post holder will be a key member of the Lawyer and Business Support Team providing high-quality executive and business support to enable the effective delivery of legal operations across HM Land Registry. The Lawyer and Business Support Team is a cross-functional team that on occasion provides support to other areas of HMLR, and there may be an opportunity in the role to provide support to the Data and Register Integrity Group if required.
Working closely with the Deputy Director, Land Registrars, and senior leaders within the Legal Operations Group, the role will support planning, coordination, and prioritization of work, ensuring senior time is used effectively and operational and strategic objectives are delivered at pace. The post holder will undertake support activities including, diary management, meeting support, travel, and recruitment support.
They will build and support effective relationships with key colleagues, including senior leaders and key stakeholders throughout HMLR, demonstrating excellent organizational skills and a willingness to get involved with a diverse range of tasks.
As well as providing significant executive business coordination and bespoke support at pace for multiple senior stakeholders, this role is essential in enabling the best use of senior time across the group. The role requires excellent communication and interpersonal skills, as well as for the post holder to role-model the leadership values of the organization, as they will regularly be the first point of contact for those engaging with the senior leaders of Legal Operations.
Job Description
Main duties
- Act as a highly trusted point of contact for senior leaders within Lawyer and Business Support, managing information flow and enquiries sensitively and professionally
- Provide proactive diary and meeting management support, ensuring senior time is prioritized in line with business objectives
- Act as a gatekeeper for senior leaders, challenging priorities where appropriate to support effective decision making
- Prepare, draft, and quality-assure communications, briefings, and papers for internal and external audiences
- Ensure actions arising from governance meetings are tracked, prioritized, and progressed in a timely manner
- Coordinate recruitment activity, onboarding, and resourcing activity for LBST, working closely with HR and resourcing teams
- Organize and facilitate meetings, conferences, workshops, and other events (both face-to-face and virtual), including agenda management and follow-up
- Develop and maintain effective working relationships with peers, lawyers, casework teams, business support colleagues, and stakeholders across HMLR
- Handle sensitive or urgent matters calmly and professionally, escalating issues appropriately
- Contribute flexibly to team priorities, undertaking ad-hoc tasks essential to operational delivery
- Take responsibility for own development, seeking opportunities to improve processes and ways of working
- Develop and maintain positive working relationships with peers and senior staff both in LBST and the wider HMLR
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Leadership
- Demonstrate leadership strengths and behaviors in line with HMLR’s leadership expectations, especially championing a culture of inclusion and equal opportunity, and challenging inappropriate behavior in accordance with the Diversity and Inclusion policy
- Maintain full awareness of office and agency-wide aims and ensure that you understand the standards required in your role.
- Participate in embedding any changes identified as part of local or national initiatives, ensuring that you adopt and maintain standard operating procedures.
- Support on office-wider leadership matters and local changes as appropriate.
Line Management (if applicable)
- Apply HM Land Registry policy in a sensible, appropriate, and consistent way, taking advice and guidance from others where required.
- Manage staff inclusively in accordance with HMLR cultural aspirations.
- Undertake regular 1-2-1 discussions with the ROs that you hold line management responsibilities for. Build capability and commitment to effective performance in the team through ongoing coaching and development and the adoption of best practice.
- Ensure all relevant Health & Safety management duties are undertaken promptly and conscientiously.
- Communicate regularly and appropriately with team members ensuring important corporate or office information is delivered in a timely way and is understood, recognizing the current demands of line managing remotely.
- Participate fully and sensitively in opportunities to share and gain knowledge and experience with fellow line managers to encourage consistency of approach and development of management skills (e.g., Line Managers Forums).
Person specification
The Successful Candidate Must Have The Below Essential Experience
- Experience of coordinating activities, communications, and priorities on behalf of senior colleagues and stakeholders, using sound judgment to manage competing demands and achieve organizational objectives.
- Excellent organizational skills with an ability to prioritize to meet deadlines, and work under pressure in a fast-paced environment to deliver the best outcome for senior stakeholders and HMLR.
- Ability to communicate clearly to a range of audiences and grades for a variety of purposes.
- High levels of confidentiality and discretion.
- Influencing peers and senior managers to achieve desired results
- Good level of IT literacy and PC skills including use of Outlook, Word, and Excel.
Due to the dispersed nature of the team, travel will be required to attend meetings, which may involve overnight stays. This is not anticipated at being more than two or three times a month.
Behaviours
We'll assess you against these behaviors during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Seeing the Big Picture
Salary
Alongside your salary of £32,119, HM Land Registry contributes £9,304 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, and Experience.
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To apply you will need to complete the short application form and take the online Customer Service Test. You MUST build in time to complete the full application process if you pass the online tests, so we recommend completing the tests as soon as possible.
Skills
To apply, you will need to complete the short application form, and the Personal Statement section (in no more than 750 words) should be used to outline your wider skills and experience for the role and detail how you meet the essential experience criteria listed below:
- Experience of coordinating activities, communications, and priorities on behalf of senior colleagues and stakeholders, using sound judgment to manage competing demands and achieve organizational objectives.
- Excellent organizational skills with an ability to prioritize to meet deadlines, and work under pressure in a fast-paced environment to deliver the best outcome for senior stakeholders.
In The Event Of a High Volume Of Applications For This Vacancy, An Initial Sift Will Be Conducted On The Below and a Full Sift Only Carried Out On Those Applications That Pass The Initial Sift Stage
- Experience of coordinating activities, communications, and priorities on behalf of senior colleagues and stakeholders, using sound judgment to manage competing demands and achieve organizational objectives.
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.
The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend an interview from week commencing 31st August 2026. Further details will be provided on invitation to interview.
The blended interview will assess the behaviours listed in the Job Description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.
Please note that we will not be testing any of the desirable criteria throughout this process.
Candidates may refer to notes within their interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview. If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Candidates should be aware that any travel expenses incurred when attending interviews for this role will not be covered by HMLR.
Visa Sponsorship
Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa
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