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Learning and Development Support Role
Working as part of the Learning team, you will be responsible for providing administrative and operational support to the learning and development team. You will report directly into the Head of Learning and Development. The role will involve coordinating learning initiatives, managing learning systems, scheduling learning activities, maintaining accurate records, and supporting the successful delivery of the Capital Learning Academy.
Key Responsibilities
- Coordinate and administer all learning and development activities across the business.
- Manage the Learning Management System (LMS), including course upload, learner enrolment, reporting, and maintaining accurate training records.
- Schedule training sessions, workshops, webinars, ensuring effective planning and attendance.
- Liaise with internal stakeholders, and external training providers to organise learning events and manage any external learning content.
- Monitor mandatory and compliance training completion and ensure reminders are sent when necessary.
- Produce training reports and analyse learning data and feedback to support future business decisions.
- Maintain training documentation, Capital Academy library, policies, procedures, and learning materials.
- Coordinate all training logistics including room bookings, virtual platform set up, and learning resources.
- Manage the coordination and set up of induction and trainee learning programmes.
- Respond promptly to Academy requests and provide first line support for any LMS related activities.
- Ensure all learning records are accurate and compliant with Capitals regulatory requirements.
- Support wider project management activities for learning and organisational development initiatives.
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Skills and Experience
- Previous experience in Learning & Development, HR, or administration is not necessary; however, we are seeking candidates with a relevant educational background in one of these areas.
- Excellent organisational and administrative skills.
- Strong project management and coordination abilities.
- Excellent written and verbal communication skills.
- Strong IT skills including MS365 (Word, PowerPoint, Excel).
- Excellent time management skills with the ability to prioritise multiple tasks and meet deadlines.
- High attention to detail and accuracy when managing records and reports.
- Strong interpersonal skills with the ability to build effective working relationships.
- Ability to work independently and collaboratively as part of a team.
In Return, We Offer
Flexible approach to work
- A balanced approach to working hours, with the ability to work between home and the office as required through our hybrid working model.
Health and wellbeing
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- Health cash plan, life assurance and pension scheme, cycle-to-work scheme, free yoga sessions, subsidised chiropractor visits and regular wellbeing initiatives.
Excellent rewards and benefits
- Competitive salary, generous recruitment referral scheme, enhanced annual leave with the option to buy or sell leave, enhanced maternity and paternity pay and an ongoing internal recognition.
A great location and working environment
- Modern city-centre offices with excellent facilities, including an onsite chef in our Cardiff Office.
We’re committed to maintaining an inclusive work environment. We encourage equality and diversity and treat all job applicants and colleagues fairly — regardless of age, gender, disability, ethnicity, religion or any religious or cultural beliefs, marital status and civil partnership, sexual orientation, pregnancy and maternity. We have no tolerance for discrimination.
Here, we can be ourselves, succeed on merit, and grow with people from all walks of life.
Important Notice to Recruitment Agencies
Please note that Capital Law operates a Preferred Supplier List (PSL) for recruitment. We do not accept unsolicited CVs from agencies not on our current PSL. If a CV is submitted to us without prior agreement and outside of our current PSL, we reserve the right to contact the candidate directly without incurring any agency fees.
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