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Learning and Development Assistant - Multi site award winning Pub and Restaurant Company - London
We are looking for a brilliant new person to join our Learning & Development team here at Urban Pubs & Bars.
If you’re the kind of person who lights up a room, lives and breathes great service, and gets a genuine buzz from helping others grow, keep reading. This could be the role that kicks off your career in L&D.
What you’ll be doing
No two days look the same, but you’ll be at the heart of how we train, develop and inspire our teams. Day to day, you’ll be:
- Running our LMS platform | Managing the system and building engaging training modules our teams actually enjoy
- Weekly reporting | Keeping a clear picture of where our training stands and sharing it with the team
- Owning the training calendar | Keeping it up to date, organised and running like clockwork
- Being there on site | Offering hands-on, day-to-day support to our venues and our people
- Living our culture and values | You’ll be one of the faces of what Urban stands for
Who we’re looking for
This one’s all about you as a person. I’m after someone who is:
- Energetic | You bring the good stuff every single day
- Passionate | About people, about hospitality, about doing things brilliantly
- A true people person | You connect naturally and love being around a team
- Adaptable | Our world moves fast, and you thrive in the middle of it
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What you’ll need
- Confident with Excel and comfortable across computers and systems
- A strong, proven track record of great service | You know our Steps of Service and our product range inside out
- And most of all… you’re fun, creative, and hungry for a career in hospitality and L&D
What's In It For You
- Competitive salary plus bonus.
- Opportunities across a growing portfolio of pubs, restaurants and competitive socialising venues.
- Comprehensive training and ongoing development to accelerate your career.
- Clear paths for progression, with regular openings and opportunities to step up.
- Employee discounts across our pubs, bars and restaurants.
- Strategic autonomy: make meaningful decisions, own your results and be fearless.
- Continuous team trips, management incentives and socials in a warm, family-like culture.
- 28 days' holiday.
- Employee Assistance Programme via Licence Trade Charity.
- Lucrative referral scheme: earn up to £1,000 per successful referral.
- Birthday day off on us.
- Cycle-to-work scheme.
- Enhanced maternity/paternity/adoption pay.
- Workplace nursery benefit.
- Length-of-service recognition rewards.
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Ready to take the next step?
If this sounds like you, I want to hear from you. This is a real opportunity to grow, to shape how Urban trains its people, and to build something you’re proud of.
Welcome to London's biggest independent pub company!
Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London.
In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’ on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won ‘Best Managed Pub Company - 2-50 sites’ in 2023 and most recently won ‘Best Managed Pub Company - 2-50 sites’ and Best food offering in 2026 and In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.
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