Cooneen Group
Lead Account Manager
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Lead Account Manager
We have an opportunity for a Lead Account Manager to join the team at Cooneen at Work, Fivemiletown on a permanent basis. The successful candidate will lead the Contract and Account Management Team, including Account Managers and Account Coordinators to ensure existing contracts deliver sales and margin growth; contractual KPIs and SLAs are achieved; customer satisfaction targets are met; and contracts are retained.
The role is suited to an experienced professional with a background in account management, contract management, customer relationship management, and team leadership.
Responsibilities
- Promote Cooneen values and lead the commercial team by example.
- Lead and develop a team of four Account Managers and Account Coordinators to achieve business and customer objectives.
- Maximise contribution and minimise risk within your business area.
- Deliver sales and gross margin targets across existing contracts and accounts.
- Manage the preparation, submission and control of the overhead budget.
- Build relationships with key customer decision-makers and support the Account Team to do the same.
- Ensure contractual requirements, SLAs and KPIs are delivered across assigned contracts.
- Resolve escalated customer issues and implement corrective actions where required.
- Set team KPIs and objectives, monitor performance, and address variances.
- Support the Account Management Team to grow account value through value engineering, cross-selling, upselling and cost efficiencies.
- Oversee client account reviews and ensure effective service and account development plans.
- Produce weekly and monthly management reports, including updates for the Senior Contracts Manager.
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This is not an exhaustive list of responsibilities. The successful candidate will be expected to undertake additional duties as required by their line manager and the objectives of the organisation.
Reward
At the Cooneen Group, we focus on the wellbeing of our employees. In addition to a competitive rate of pay and work within a modern and comfortable environment, you'll receive a generous 35 days annual leave, private healthcare cash plan for you and your dependents, and a lunchtime finish on Fridays. Facilities include a subsidised canteen, where complimentary fresh fruit, tea, coffee and filtered water are provided each day. Other benefits include an employee assistance programme, Royal London pension, paid refer-a-friend scheme, and employee social club.
Requirements
Essential
- Proven experience in account management within a business-to-business environment, including people management responsibility.
- Demonstrable team management experience.
- Proficient in the full Microsoft Office suite, including Excel and PowerPoint.
- Ability to review and analyse reports for forecasting and performance management.
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Desirable
- Demonstrable experience in an office environment within a manufacturing, construction, or retail business.
- Experience producing Excel-based reports.
- Experience in manufacturing, critical paths, production scheduling and order management.
- Experience dealing with customers both remotely (phone and email) and in person.
- Qualification in a business, manufacturing or construction-related discipline.
About The Cooneen Group
Cooneen Group is one of the largest and most diversified garment manufacturers in Europe. We are a successful, stable group of companies operating in a range of clothing markets globally. Our group comprises over 250 employees across four individual companies, bringing innovative design, excellent customer service, and strong, stable supply chains in order to meet and exceed customer expectations. Each business unit focuses on delivering outstanding garment solutions for clients with very specific garment requirements.
The Cooneen Group is an Equal Opportunities Employer.
We reserve the right to enhance criteria on shortlisting.
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