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Lead Adjudicator
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Lead Adjudicator
Location: City of London, Hybrid
Salary: £60,000
Contract: 12 Month Fixed Term Contract, Maternity Cover
About the Role
We are seeking an experienced Lead Adjudicator to join a respected regulatory organisation on a 12-month fixed-term maternity cover contract. This is a key operational leadership role, responsible for leading and developing a team of Adjudicators and ensuring the delivery of a high-quality, fair and consistent adjudications service. You will oversee team performance, workload allocation, quality assurance and service delivery, ensuring decisions are made within agreed timescales and in line with relevant legislation, policy and organisational standards.
The successful candidate will bring proven experience of managing an Adjudications team within a professional regulator or comparable regulatory environment. You will be a confident and supportive people manager, able to drive performance, develop colleagues and identify opportunities to improve processes and outcomes.
Key Responsibilities
- Lead, manage and develop a team of Adjudicators through regular one-to-ones, coaching, appraisals and performance reviews.
- Oversee the day-to-day delivery of the adjudications service, ensuring work is allocated effectively and cases are progressed within agreed service standards.
- Monitor the quality, consistency and timeliness of decisions, providing guidance, feedback and support where required.
- Ensure decisions are fair, evidence-based, defensible and aligned with legislation, policy and established procedures.
- Manage team performance, absence, wellbeing and professional development.
- Produce and present performance reports, management information and key metrics to senior stakeholders.
- Work closely with internal teams and senior colleagues to support the efficient progression of cases.
- Lead on continuous improvement activity, identifying opportunities to enhance systems, processes and service delivery.
- Support the implementation of new policies, procedures, regulatory requirements and legislative changes.
- Provide advice and support on complex, sensitive or high-profile matters.
- Promote a collaborative, inclusive and high-performing team culture.
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About You
You will have strong experience within adjudications, professional regulation, fitness to practise or a comparable decision-making environment. You will be comfortable managing competing priorities while maintaining a consistent, high-quality service.
To be successful, you will have:
- Proven experience managing and developing a team within an Adjudications, regulatory or professional discipline function.
- Experience working within a professional regulator or similar regulatory organisation.
- A strong understanding of adjudication, regulatory decision-making, governance and casework processes.
- Experience managing performance, conducting appraisals and supporting employee development.
- Experience allocating work, managing capacity and monitoring delivery against KPIs and service standards.
- Strong quality assurance skills, with the ability to ensure consistency and accuracy in decision-making.
- The ability to interpret and apply legislation, policies and procedures.
- Excellent communication, stakeholder management and influencing skills.
- Strong organisational, analytical and problem-solving abilities.
- Experience delivering operational improvements and managing change.
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Desirable Experience
- Experience working within a UK professional regulator.
- Experience supporting or managing hearings, tribunals or formal decision-making processes.
- Continuous improvement, project management or change management experience.
What’s on Offer
- Salary of £60,000
- 12-month fixed-term contract covering maternity leave
- Hybrid working from a City of London office
- Pension scheme
- Generous annual leave allowance
- Learning and development opportunities
- The opportunity to lead an experienced team within a respected regulatory organisation
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