Central and North West London NHS Foundation Trust
Lead Administrator
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Job Overview
Are you a driven and proactive administrator with experience working in the NHS or similar healthcare setting? We are seeking to recruit you to our Children's Services Clinical Teams.
We are looking for you to work in our warm and friendly administrative team, to provide comprehensive, high-quality administrative and information support to Camden MOSAIC Children’s Services based at Kentish Town Health Centre, Health Support Services for Vulnerable Children. Alongside other colleagues, you would provide administration support across our integrated team.
This job offers a hybrid of on-site and virtual working.
If you are appointable but not successful in being appointed to this role, would you like to be considered for any other similar roles in Camden? If so, please add into your supporting statement.
Main duties of the job
- Taking on lead responsibility for the administration of one or more services
- Coordination of multidisciplinary clinics including maintenance of spreadsheets, team diaries, appointments, cancellations, and room bookings
- High-quality minutes at various service meetings
- Covering the duties of the admin manager in their absence
Your work will be a key part of the quality of our service, and the experience of our patients and their families. You will need to be a compassionate and empathetic person who has experience of dealing with members of the public as well as staff from other organisations such as Local Authorities and Hospitals. You'll be someone who embraces inclusive principles and is a good communicator. Knowledge of NHS patient record systems is desirable; previous use of SystmOne is an advantage.
Working for our organisation
We’re passionate about delivering first-class patient-centred, safe, and effective care in our clinic at Kentish Town Health Centre. Patients are at the heart of everything we do.
Camden MOSAIC is a friendly, caring, and stimulating place to work. We'll support you, train you, and help you develop on your career journey. You will also be part of a diverse, inclusive, and supportive team.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
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As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Detailed Job Description And Main Responsibilities
- Taking on lead responsibility for the administration of one or more services within MOSAIC and/or health support services for vulnerable children, and delegating tasks as appropriate.
- Providing input into the development and maintenance of Standard Operating Procedures for the services for which the post holder holds the primary responsibility.
- To line manage named administrative staff as required at either Kentish Town Health Centre site ensuring that staff provide the best possible level of support to clinicians. This includes managerial supervision, delegation of tasks and responsibility for appraisal, as well as first line management of disciplinary or grievance issues.
- Processing and analysing urgent and non-urgent data requests from clinicians and senior managers.
- Processing multidisciplinary referrals through management of shared inboxes and on SystmOne, including preparation of appropriate paperwork for panels such as the Single Point of Referral Panel. Processing other urgent or complex referrals, including for the Child Protection Service.
- Supporting with routine, urgent or complex information-gathering for areas of the service where this is required such as SPOR or CP/LAC and utilising supervisory support from a clinician as appropriate.
- Processing urgent and/or complex documents on Dictate IT or other similar dictation software.
- Supporting with the storage and management of prescription pads, including supporting data gathering for FP10’s.
- Administrative tasks in relation to requests for charitable funds.
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Person specification
Qualifications And Training
Essential criteria
- Educated to GCSE standard (A – C Grade) or equivalent, including English Language and Maths.
Desirable criteria
- NVQ3 in customer service, office administration, or relevant subject.
- BTEC Level 3 or equivalent.
- ECDL.
Other
Essential criteria
- Willingness to undertake further training as required.
- Flexible and reliable.
- Ability to identify own learning needs and to contribute to own development.
- Understanding of equal opportunities and diversity.
Knowledge & Experience
Essential criteria
- Excellent communication skills both verbal and written.
- Experience of using IT applications, inc: Word, Excel.
- Experience of working in a health or social care environment.
- Experience of using electronic patient record systems e.g. RiO, SystmOne, or other.
Desirable criteria
- Knowledge of Camden community/children’s services.
- Specific experience of working with SystmOne Clinical System.
- Knowledge of Outlook/managing shared inboxes/calendars.
Specific Skills
Essential criteria
- Ability to develop and maintain high standards of communication both orally and in writing with people about difficult matters and in difficult situations.
- Knowledge of working with databases including Excel to input, store, modify, structure, maintain, analyse, and present data & information.
- Excellent minute-taking skills.
- Ability to work as an effective team member, building constructive relationships with warmth and empathy.
- Ability to treat service users and colleagues with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person.
- Committed to providing a professional service and to working as part of a team.
- An understanding of the importance of confidentiality and dealing with sensitive information.
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