HM Revenue & Customs
Lead Agile Delivery Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Edinburgh, Leeds, Newcastle Upon Tyne, Telford, Worthing
Please note that due to workforce controls, Newcastle is only available to existing HMRC staff in this location.
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
The Chief Digital Information Office delivers complex, high-value products and platforms that support HMRC’s strategic goals and improve outcomes for millions of users. We work in multidisciplinary teams using modern Agile delivery practices to deliver services at scale and improve outcomes for users.
Within CDIO, the Chief Digital Product Office (CDPO) sets the direction and strategy for product development and creates digital services for our users. We provide cost effective reliable products and services, enabling our customers to accelerate their productivity through automation, innovation and efficient delivery in support of key HMRC objectives.
We are committed to providing an inclusive, supportive and flexible working environment where colleagues can thrive.
Job Description
As a Lead Agile Delivery Manager, you will be responsible for driving delivery performance across multiple high-priority digital services. You will guide, mentor and enable multidisciplinary teams, champion modern Agile delivery practices, and shape delivery strategy across CDIO.
This is an exciting opportunity to join HMRC’s Chief Digital Product Office (CDPO) as a Lead Agile Delivery Manager within Digital Services.
As a G6 Lead Agile Delivery Manager, you will act as a senior delivery leader across several teams or services, representing Agile Delivery at leadership level, ensuring the conditions for successful, user-centred delivery are consistently in place. You will remove organisational blockers, support teams in improving flow and predictability, and drive alignment between product vision, technical approaches and delivery execution.
You will also play a key role in building Delivery Management capability across your business area and CDIO - coaching Delivery Managers, strengthening community of practice engagement, and influencing ways of working at organisational level. You will model strong, inclusive leadership behaviours and help cultivate a culture of continuous improvement and high performance.
Person specification
You are a credible and experienced senior delivery professional with substantial experience delivering complex digital services within large organisations. You bring a calm, pragmatic leadership style and the ability to balance delivery pace with thoughtful risk management.
A people-focused leader, you are an effective communicator who builds trust at all levels, from delivery teams to senior stakeholders. You demonstrate resilience, sound judgement and a passion for growing capability in others. You foster inclusive, psychologically safe environments where teams can thrive and deliver their best work.
- Demonstrates strong leadership, building trust, safety and empowerment across multiple teams.
- Has proven ability to coach multiple teams to become high-performing, self-organising and continuously improving.
- Communicates clearly and confidently, maintaining effective relationships with stakeholders, senior leaders and delivery teams.
- Shows confidence in negotiation and alignment of teams around shared goals and effectively.
- Encourages a culture of continuous learning and development.
- Promotes agile and outcome-focused ways of working to enable early value delivery and iteration.
- Works effectively with Profession Leads.
- Brings experience supporting teams in complex digital environments.
- Contributes actively to the Agile Delivery community, supporting the growth of the profession.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Lead and oversee delivery across multiple Agile teams within Digital Services, ensuring alignment to strategic priorities and delivery of user-centred outcomes.
- Coach, mentor and develop Delivery Managers and Senior Delivery Managers, supporting high performance and professional growth.
- Remove systemic impediments by collaborating with senior leaders across Product, Engineering and Design.
- Champion Agile, Lean and flow-based delivery approaches, ensuring consistent application at scale.
- Drive effective planning and prioritisation, enabling transparency and shared understanding of delivery goals.
- Promote psychological safety and collaborative team culture, modelling inclusive leadership behaviours.
- Use delivery metrics and data-driven insight to inform decisions, manage risks and continuously improve delivery performance.
- Guide teams through uncertainty, helping them navigate complexity, ambiguity and organisational change.
- Strengthen the Delivery Management community of practice, leading capability uplift and knowledge sharing.
Essential Criteria
- Extensive experience leading Agile delivery across multiple teams in complex digital environments.
- Strong track record coaching and developing Delivery Managers, supporting professional capability growth.
- Deep expertise in Agile, Lean and flow-based delivery practices, applied in varied and challenging contexts and ability to set the standard for delivery best practice.
- Experience using delivery metrics to manage risks, improve predictability and support effective decision-making.
- Experience working in multidisciplinary settings, collaborating closely with engineers, product managers, researchers and designers.
- Highly effective stakeholder-management skills, including influencing senior leaders and shaping strategic direction.
- Proven ability to identify and resolve complex delivery constraints, driving sustainable improvement.
- Strong understanding of modern software engineering practices, DevOps culture and user-centred design.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These Sites Are
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
- Telford Plaza, Telford - moving to Parkside Court, Telford
You will be given more information about what this means at the job offer stage.
Technical skills
We'll assess you against these technical skills during the selection process:
- Agile and Lean practices
- Team Dynamics and Collaboration
We only ask for evidence of these technical skills on your application form:
- Agile and Lean practices
Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles, and will assess your Experience and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences. There is a word count of 150 words per role. The successful applicant will need to demonstrate relevant experience and effective delivery of the Essential Criteria outlined in the advert.
- Separate 250-word statement addressing the Technical Skill Agile and Lean practices against the Government Digital and Data Profession Capability Framework required for this role.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV and your technical statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your experience will be assessed. You will also be asked Technical Skills questions pertaining to agile and lean practices, and team dynamics and collaboration.
Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills