Key Responsibilities

• Lead and oversee delivery across the multiple Agile teams that make up the platform, ensuring alignment to strategic priorities and delivery of user-centred outcomes.
• Coach, mentor and develop Delivery Managers and Senior Delivery Managers, supporting high performance and professional growth.
• Remove systemic impediments by collaborating with senior leaders across Product, Engineering and Design.
• Champion Agile, Lean and flow-based delivery approaches, ensuring consistent application at scale.
• Drive effective planning and prioritisation, enabling transparency and shared understanding of delivery goals.
• Promote psychological safety and collaborative team culture, modelling inclusive leadership behaviours.
• Use delivery metrics and data-driven insight to inform decisions, manage risks and continuously improve delivery performance.
• Guide teams through uncertainty, helping them navigate complexity, ambiguity and organisational change.
• Strengthen the Delivery Management community of practice, leading capability uplift and knowledge sharing.

Essential Criteria

• Extensive experience leading delivery across multiple complex digital products and/or platforms in an agile environment.
• Deep expertise in Agile delivery methods, tools and techniques, applied in varied and challenging contexts and ability to set the standard for delivery best practice.
• Proven experience working with a platform/product manager (or equivalent) to deliver a high-value Platform-as-a-Service that is user-focussed, and coaching teams in Agile, outcome-based delivery.
• Experience delivering a platform roadmap made up of multiple products, tools, and capabilities: and/or experience of delivering multiple multidisciplinary teams.
• Experience managing multiple priorities on large scale, high-visibility deliveries: managing cross-team dependencies, identifying, resolving and forward-planning to mitigate teams blocking each other to maintain momentum.
• Highly effective stakeholder-management skills, including influencing senior leaders and shaping strategic direction.
• Strong track record coaching and developing Delivery Managers, supporting professional capability growth.

Technical skills

We'll assess you against these technical skills during the selection process:

• Agile and Lean practices
• Team Dynamics and Collaboration

We only ask for evidence of these technical skills on your application form:

• Team Dynamics and Collaboration

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and any relevant experience, maximum word limit 150 words per role. The successful applicant will need to demonstrate relevant experience and effective delivery of the Essential Criteria outlined in the advert.
• Separate 250-word statement addressing the Technical Skill Team dynamics and Collaboration against the Government Digital and Data Profession Capability Framework required for this role.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift, your CV and your technical skills statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

At Interview, you will be asked questions related to the technical statement you provided at application. You will also be asked technical skills questions pertaining to agile and lean practices, and team dynamics and collaboration.

Interviews will take place via video link.

Sift and interview dates to be confirmed.

Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.

Sponsorship

We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you