Lead Analyst in DWP

Lead the insight behind major digital transformation programmes and help shape services that millions of people rely on every day.

About the Role

The Digital & Transformation Group (D&T) in DWP designs and transforms services around user needs, delivering major change programmes supported by Data and Insight. These programmes include Service Modernisation, and initiatives addressing Fraud, Error and Debt. The focus is on helping citizens access the financial support they need, reducing fraud and error, supporting progression, and lowering the cost of service delivery.

This role is also embedded within DWP’s Analytical Community (AC) which has over 900 analysts made up of Economists, Operational Researchers, Social Researchers, Statisticians and Data Analysts. Analysts are grouped into 20 Lead Analyst areas, embedded across the Department. Our services are in high demand from ministers, senior leaders and policy and operational stakeholders.

Responsibilities

• Setting a clear overall vision for the programme of analytical work in the Digital Analytics Directorate and the wider Transformation Group in collaboration with the Director and other Deputy Directors – championing the use of quality analysis so that it has maximum influence over the work of the directorate and across Digital and transformation, whilst maintaining alignment with the DWP data strategy and Department Priorities
• Strong personal leadership, setting a clear vision and objectives for the division, building capability, pride and staff engagement whilst effectively managing performance, continuing to push the boundaries in building a collaborative culture and harnessing expertise from all professions and individuals.
• Collaborating with stakeholders across DWP and wider government and externally to establish a high impact evaluation, research and analysis programme that drives continuous improvement in the way DWP digitises and transforms its services.
• Acting as the senior analytical adviser for major transformation programmes, providing strategic challenge, analytical assurance and insight to executive leaders, programme boards and Ministers.
• Championing the use of customer and colleague insight and evidence to inform Operational Delivery, Policy Development and service transformation to improve outcomes for customers.
• Leading the development of transformation measurement frameworks, including performance metrics, benefits realisation and value-for-money assessments. Championing innovative approaches where appropriate.
• Strengthening the evidence base and developing evidence narratives to support transformation activities. Whilst ensuring decision makers understand both the strengths and limitations of evidence used to support policy, operational and transformation decisions.
• Acting as the accountable senior analytical leader for the quality, integrity and use of evidence across the Lead Analyst area, ensuring appropriate quality assurance, governance, publication standards and adherence to professional best practice. Managing analytical and reputational risk associated with the interpretation and use of analysis, research and data.
• As a member of the Senior Civil Service and Senior Analytical Leadership Team, the Lead Analyst has wider leadership responsibilities across the DWP, visibly leading on activities that support improved diversity and inclusion, talent and capability growth.