Cerebra Consulting Inc
Lead Business Analyst with CJM – Trade Surveillance
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Role: Customer Journey Manager – Trade Surveillance
Work Mode: Hybrid (3 days onsite, 2 days remote/week)
Job Type: 6-12 Inside IR contract with possibility of extension
Location: London, UK
Role Overview
As a Customer Journey Manager (CJM), you will support the delivery of Trade Surveillance remediation and change within the Markets Platform. The role focuses on owning and improving end-to-end surveillance journeys, ensuring regulatory, risk, and delivery outcomes are clearly translated into prioritised, deliverable work.
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Working closely with Product Owners, Engineering, Data, and COO Surveillance teams, you will ensure surveillance change is designed early, dependencies are understood, and delivery remains aligned to regulatory commitments and strategic priorities.
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Skill Requirements – Customer Journey Manager (Trade Surveillance)
Domain & Functional Expertise
- Strong understanding of Trade Surveillance within Capital Markets (Markets/Equities/Derivatives)
- Knowledge of end-to-end surveillance lifecycle, including:
- Trading activity and product coverage
- Alert generation, tuning, and investigation workflows
- Regulatory and risk compliance frameworks
- Familiarity with new product onboarding processes and surveillance impact assessment
- Awareness of multiple asset classes (e.g., swaps, futures, equities)
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