Sanctuary Group
Lead Care Enquiry Advisor
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Lead Care Enquiry Advisor
Location
Worcester
Salary
£33,397.00 per annum (rising to £35,144.20 after 12 months)
Hours
35 hours per week
When you join Sanctuary Care, you will be part of something special – we are an innovative organisation, with ambitious growth plans. We put people at the heart of everything we do and that includes our staff. We invest heavily in your training, promote a strong teamwork ethic, and make sure that you have the support and resources you need to reach your potential. Our strength lies in the quality of our people, and we employ those who share our value of keeping kindness at the heart of our care.
Experience has taught us that the very first phone call to a care home can be a scary, emotional, and often guilt-riddled experience for the enquirer who is calling on behalf of their loved one. Being a part of the Care Enquiry Hub is your opportunity to be at the very forefront of an individual’s care journey and to set the scene ready for the excellent care families will receive in the homes when they join us.
Role Overview
An exciting opportunity has arisen for a Lead Care Enquiry Advisor to join us in our Care Enquiry Hub. In this role you will be involved with leading the day-to-day enquiries, auditing, and the maintenance of accurate and complete enquiries, monitoring performance against benchmarks to drive process also to lead the delivery of an excellent customer care service within the Care Enquiry Hub to our customers enquiring about Sanctuary Care homes. You will be based in Sanctuary Care’s head office in Worcester. However, occasional visits to our care homes will be required to have a full understanding of the service we provide. You will work collaboratively with our Homes as well as the central Marketing and the Business Development Managers.
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Benefits
- Receive individually tailored, person centered and knowledgeable training
- A pension scheme, with matching contributions from Sanctuary up to set limits
- 25 days paid holiday, rising to a maximum of 30 days after 5 years service
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Health and wellbeing plans
- A variety of online discounts and rewards from major retailers
- Tax efficient schemes for you to save on buying a new bike to cycle to work or on a range of childcare services including after school clubs and summer camps
- A wide range of learning and development opportunities
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How to Apply
If you are applying internally, don't forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Our Commitment to Diversity and Inclusion
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
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