GE HealthCare
Lead Clinical Workflow & Integration Architect
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Job Description Summary
This role sits within the iRT software solutions team and will play a pivotal part in leading both pre-sales and post-sales customer implementation activities. Key responsibilities include assessing customer workflows, defining connectivity requirements, and driving the technical implementation framework. iRT is a rapidly growing product in the Oncology Therapy Guidance segment, addressing a critical customer need. In this role, you will collaborate closely with customers as well as service, commercial, and product teams to ensure a seamless experience and consistently high customer satisfaction.
Job Description
We are open to considering candidates from across Europe.
Project Management Leadership
- Work directly with customers to understand and document the site-specific workflows, data flows, system connectivity, and implementation requirements for iRT.
- Translate customer requirements into implementation inputs, workflow configuration needs, and setup documentation.
- Act as a key point of contact and provide cross-functional leadership to service and customer teams on workflow and connectivity discussions during customer onboarding and implementation activities.
- Partner with internal teams to communicate recurring customer pain points and propose practical solutions.
- Help strengthen the overall customer success model by improving how workflow and connectivity needs are gathered, documented, and delivered.
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Technical Leadership
- Provide subject matter expertise on iRT related interoperability, workflow configurations, and IT interfaces.
- Develop processes and tools to automate critical integration tasks and augment human expertise, enabling predictable, repeatable, and scalable implementations.
- Support customization requests from customers with hands-on coding and develop frameworks to execute customizations without triggering major design changes.
- Ensure a robust framework is in place to support installation of updates and upgrades that are entitled based on the subscription offering and perpetual service contracts.
- Provide hands-on implementation coding leadership as needed to support service teams with installations and troubleshooting.
Quality
- Ensure workflow documentation, configuration inputs, and connection-related activities are completed accurately and in line with applicable quality requirements.
- Support testing, issue resolution, validation support activities, and go-live readiness along with the service team for configured workflows and established connections.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.
Qualifications (Must Have)
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- Experienced Engineer with STEM Majors.
- Experience supporting workflow implementation, customer onboarding, installation, or technical deployment activities.
- Understanding of implementation lifecycle activities including requirements gathering, setup, testing, issue resolution, and deployment support.
- Working knowledge of JSON, XML, web services, SQL, relational databases.
- Expertise with interconnectivity technologies including application layer protocols such as DICOM/DICOM-RT, IHE-RO, HL7, Rest APIs, system to system connectivity, etc.
- Understanding of interface setup, data mapping, and connection troubleshooting.
- Understanding of software deployment, environment setup, and configuration management concepts.
- Strong communication skills and customer project management experience.
- The ability to travel up to 25% internationally.
Desired Characteristics (Nice To Have)
- Master’s degree in STEM Majors preferred.
- Previous experience with software deployments in Oncology Centers/ Hospitals is a plus.
- Ability to work in a highly independent manner as well as in a team, able to contribute collaboratively in multidisciplinary teams.
- Good to have working knowledge of Java, ObjectScript, cloud technologies, and InterSystems platforms.
Additional Information
Relocation Assistance Provided: No
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