JLL
Lead Contract Support
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JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About JLL
Jones Lang LaSalle (JLL) is a leading global professional services firm specializing in real estate and investment management. Our Work Dynamics division delivers comprehensive workplace management solutions that optimize facility operations, enhance workplace experiences, and drive value for our clients across their property portfolios.
About the Role
The Lead Contract Support professional manages end-to-end contract administration and compliance activities for JLL's Work Dynamics accounts. You'll coordinate between clients, vendors, and internal teams to ensure seamless contract execution, financial accuracy, and service delivery excellence. This role combines technical contract knowledge with proactive stakeholder management to support optimal client outcomes.
Key Responsibilities
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Contract & Compliance Management
- Review compliance paperwork from Planned Preventative Maintenance (PPM) programs and raise child work orders for remedial works.
- Build customer quotes using contract templates, obtain Lead approval, and submit to customers for sign-off.
- Manage quote tracker, chase expiring quotes, and coordinate rejected quotes with LCS.
- Build applications for billing when work orders are ready to invoice, following CDM/Lead instructions.
- Raise and manage annual purchase orders at contract year commencement.
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Financial Coordination
- Process reactive and remedial PPM purchase order uplifts as required.
- Chase vendors for outstanding invoices and ensure timely payment processing.
- Monitor contract financial performance and maintain accurate financial documentation.
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Stakeholder Communication
- Manage contract inbox by responding to emails and actioning requests promptly.
- Maintain open communication with engineers through proactive outbound calls to ensure service levels meet SLAs.
- Coordinate with customers, vendors, and internal teams to resolve issues and meet contractual obligations.
- Update client systems compliantly and maintain comprehensive work order records.
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Process Excellence
- Work with a right-first-time philosophy aligned with JLL policies and procedures.
- Take ownership of work orders from initiation through resolution.
- Proactively monitor, chase, and close all assigned work.
- Handle and escalate complaints appropriately within company processes.
- Identify inefficiencies and escalate concerns while working within authority limits.
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Team Leadership & Development
- Act as role model when upskilling new team members.
- Complete 1:1 documentation and deliver against agreed KPIs.
- Participate in coaching sessions to enhance performance.
- Maintain confidentiality of sensitive information.
Essential Qualifications & Experience
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Technical Skills
- Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook).
- Experience working with client management systems and contract management platforms.
- Strong attention to detail with the ability to maintain accurate records and trackers.
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Professional Competencies
- Excellent interpersonal and customer service skills with the ability to communicate professionally across all stakeholder levels.
- Proven ability to multitask, prioritize workload, and make effective decisions quickly.
- Adaptable and flexible approach to changing work requirements and priorities.
- Ability to remain calm and control emotions when handling conflict or challenging situations.
- Experience in contract administration, facilities management, or professional services environment preferred.
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Behavioral Attributes
- Proactive problem-solver who takes ownership and drives resolution.
- Strong organizational skills with the ability to work independently.
- Commitment to continuous improvement and professional development.
- Team player who collaborates effectively across functions.
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Location
On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details, please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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